Temporary Customer Service Rep

• Accurately enter and process customer orders in company systems
• Process routine returns, credits, and customer transactions following established procedures
• Maintain accurate customer records and documentation
• Respond to routine customer inquiries by phone and email
• Provide customers with order status, shipping information, product availability, and other general information
• Route complex customer questions or concerns to the appropriate team member
• Work collaboratively with Customer Service, Sales, Distribution, and other departments to support order fulfillment
• Assist with routine administrative and customer service tasks as assigned
• Follow established policies, procedures, and service standards.

• High school diploma or GED required
• Previous customer service, administrative, or order entry experience preferred
• Strong customer service and communication skills
• Excellent attention to detail and accuracy
• Basic computer proficiency, including Microsoft Office
• Ability to learn new systems and processes
• Strong organizational skills and ability to manage multiple tasks
• Ability to work independently and as part of a team.

Demonstrates strong customer service skills and attention to detail while accurately processing orders and maintaining customer records. Capable of collaborating with various departments to ensure efficient order fulfillment and responding to customer inquiries effectively.

• Customer Service Experience
• Order Entry Skills
• Attention To Detail
• Microsoft Office Proficiency
• Strong Communication Skills

• Order Processing
• Customer Record Maintenance
• Returns Processing
• Transaction Processing
• Basic Computer Proficiency

• Strong Organizational Skills
• Ability To Work Independently
• Team Collaboration
• Ability To Manage Multiple Tasks

• High School Diploma
• GED

• Customer Inquiries
• Service Standards
• Administrative Tasks
• Order Fulfillment
• Established Procedures