Order Management Associate

Req  | North Mankato, United States ZF Off-Highway Solutions Minnesota Inc.
 About the Position
 About the Team
 The ZF Off-Highway Solutions Minnesota Inc. team designs and manufactures hydraulic and electrohydraulic components, controls, and brake systems for off-highway machines.

As a member of the Logistics Team, the Order Management Associate is responsible for processing customer orders and inquiries while maintaining accurate documentation, on-time delivery communication, and strong customer relationships. This role plays a critical part in ensuring order accuracy and customer satisfaction through effective coordination and system use.
  
 What you can look forward to as Order Management Associate:

 Processing phone and written customer orders and inquiries, including ship date requests
 Communicating with customers via phone in a professional and positive manner
 Reviewing EDI orders and updating customer acknowledgments via phone, fax, or website
 Reviewing order changes, delivery availability, and schedule impacts directly with customers
 Documenting customer requirements accurately within the MRP/ERP system
 Verifying order accuracy by matching customer purchase orders with ZF acknowledgments
 Creating delivery notes once orders are complete
 Maintaining hard‑copy open order files and indexing documents into the company imaging system
 Coordinating order discrepancies with Customer Service Representatives and internal stakeholders
 Building rapport with coworkers and collaborating across departments
 Working independently while remaining effective in a team-based environment
 Identifying and recommending product or process improvements that support business goals
 Adhering to all safety rules and company policies

Your Profile as Order Management Associate:

 High school diploma or GED required
 2 + years order management experience

Experience with basic record keeping or order entry activities, or equivalent training
 Ability to read, write, speak, and understand English clearly and professionally
 Strong written, verbal, and listening communication skills
 Demonstrated keyboarding and typing proficiency
 Working knowledge of Microsoft Office 365 and ERP/MRP systems
 Strong organizational skills and attention to detail
 Ability to calculate basic figures such as discounts and collect factual data
 Self‑motivated, personable, and capable of managing multiple priorities

Physical Requirements:

Primarily seated work with occasional standing and walking
 Ability to lift up to 10 lbs. regularly, up to 25 lbs. occasionally (assistance required for heavier items)

The expected base compensation for this role is $51,800 - $65,000 annually.  Actual base compensation within the identified range will vary based on factors relevant to the position.
  
 Why you should choose ZF in North Mankato:

 Competitive pay and stable day‑shift schedule
 Annual incentive plan
 Paid time off and 13 paid holidays
 Health care benefits
 401(k) retirement plan
 Opportunities for training and skill development
 A collaborative, team‑oriented work environment
 A strong safety and quality culture
 Additional Information
  
 ZF Off-Highway Solutions Minnesota Inc. is located in North Mankato, nestled in south‑central Minnesota. This area offers access to the amenities of Mankato and North Mankato, surrounded by smaller communities and rural landscapes, with the Twin Cities just a short drive away. The Greater Mankato region is nationally recognized for its livability, economy, and quality of life.
 Be part of our ZF team as Order Management Associate and apply now!
  
 Contact
 Gabriela Palacio

DIVERSITY COMMITMENT:
Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential.

We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice.
 With…