Bilingual Analyst, Case Management - Feld - reside

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

This Bilingual Analyst, Case Management position is with Aetna's Long-Term Services and Supports (LTSS) team and is a field-based position out of North Miami, Pembroke, Miramar, Aventura, Hialeah, or Flagler FL. Candidates must travel 50-75% of the time to meet with members face to face.

Schedule is Monday-Friday, 8:00am-5:00pm, standard business hours.

We are seeking self‑motivated, energetic, detail‑oriented, highly organized, tech‑savvy Case Management Coordinator to join our Case Management team. This opportunity offers a competitive salary and full benefits. Our organization promotes autonomy through a Monday‑Friday working schedule, paid holidays, and flexibility as you coordinate the care of your members. The Case Management Coordinator is responsible for telephonically and/or face‑to‑face assessing, planning, implementing, and coordinating all case management activities with members to evaluate medical needs and facilitate overall wellness.

The Coordinator will effectively manage a caseload that includes supportive and medically complex members, developing a proactive course of action to address issues and enhance short‑ and long‑term outcomes and overall wellness through integration. The Coordinator will determine appropriate services and supports due to members’ health needs, including but not limited to: prior authorizations, coordination with PCP and skilled providers, condition management information, medication review, and community resources and supports.

• Bi‑lingual in English and Spanish.
• 1+ year of experience in behavioral health or a long‑term care setting.
• Computer proficiency in Microsoft Word, Excel, and Outlook.
• Must reside in North Miami, Pembroke, Miramar, Aventura, Hialeah, or Flagler FL.
• Must possess reliable transportation and be willing and able to travel up to 50-75% of the time to meet members face‑to‑face in North Miami FL. Mileage is reimbursed per company expense reimbursement policy.

• Ability to multitask, prioritize and effectively adapt to a fast‑paced changing environment.
• Effective communication skills, both verbal and written.
• Managed Care experience.
• Case Management and Discharge Planning experience.

• Bachelor's degree required, preferably in Social Work or related field.
• Master's degree preferred.

40

Full time

The typical pay range for this role is:
$21.10 - $40.90

The pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options
  , a 401(k) plan (including matching company contributions), and an employee stock purchase plan
  .
• No‑cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit

We anticipate the application window for this opening will close on: 03/18/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.