Reservation Sales Team Lead - Seaside Rentals, LLC

Reservation Sales Team Lead - Seaside Rentals, LLC

Job Description:

2:00pm-10:00pm mostly, somemid/day shifts - need flexible availability $17.00/hr plus Incentives

Reservation Team Lead is responsible for overseeing and supporting Reservation Sales Agents to ensure high productivity, strong sales performance, and exceptional customer service.

This role leads through coaching, training, motivation, and accountabilitywhile enforcing Revinate Best Practices and MB Seaside Resort policies and procedures. Key responsibilities include maintaining an annual average callabandon rate of 4% or less, partnering with the team to achieve establishedclose conversion goals, and setting a positive leadership example. The Reservation Team Lead drives sales success by motivating agents, monitoring performance, and fostering a customer-focused, results-driven environment.

Job Responsibilities:

1. Team Leadership:

• Lead by example and motivate reservation sales agents to achieve sales goals and deliver exceptional customer service.

• Adoptdepartment and MBSR policies and procedures as their own

2. On theJob Training:

• Offeron-the-job training to ensure that sales agents are up to date on the necessary skills and knowledge pertaining to the job.

• Work closely with the sales team to identify opportunities for upselling andcross-selling.

3. Productivity Management:

• Ensure that agents are productive and efficiently completing daily tasks.

• Monitor and identify areas for improvement and implement corrective actions.

• Ensure effective best practices by helping to control payroll and productivity withinthe department and alert Team Leaders of schedule changes throughout each shift

• Monitoring calls to ensure an abandonment rateof 4% by actively keeping agents productive and answering calls in a timely fashion throughout their shifts

• Review Revinate reports to recognize problem areas that require attention. Reportsinclude:
Compliance, autocompletes, conversion, productivity (to include wrapup and project times), email gather, and outbound productivity. Ensuring agents are productive, completingtasks, meeting conversion, revenue, inbound and outbound call goals.

Utilization of these reports will assist in analyzing the performance of yourteam.

4. Daily Tasks and Duties:

• Phones are a requirement when necessary based on call volume and staffing.

• Encouragesales agents to consistently perform at a top rate.

• Monitor and manage reservation sales queues, ensuring timely and accurate responses to customer inquiries.

• Collaborate with other departments to streamline processes and improve overall efficiency.

• Using Revinate reporting to verify that allagents are meeting agent productivity goals (i.e., minimum 40% agentproductivity).

• Answer inbound reservation sales calls and makeoutbound reservation sales calls.

• Check previous days bookings and activity forerrors, create break board and daily tasks for the next work day.

• Ensure reservations sales agents are completing their tasks and taking breaks as scheduled

• Complete daily and monthly call reports

• Check same day arrivals to avoid holdinginventory needlessly

• Assist in escalated reservation sales calls

Qualifications:

• Flexible schedule, including nights, weekends,and holidays with remote privilege granted on a case by case basis and makingup no more than 20% of hours worked weekly.

• Proven experience in a reservation sales or similar leadership role.

• Strong leadership and mentoring skills.

Qualifying team members may enjoy the following benefits:

• Weekly Pay
• Medical insurance
• Vision, Dental, Disability, Life, and Accident insurance
• Paid Vacation
• Bereavement leave
• 401 K/ 401 K matching
• Referral Program

Myrtle Beach Seaside Resorts believes that our employees are the strength, and customers are the focus. We are committed to maintaining a safe and secure,working environment, which promotes communication, participation, andinvolvement. Empowered and proactive staff create memorable experiences for ourguest that exceed expectations.