Guest Service Representative

Guest Service Representative North Olmsted, OH

Hampton Inn is currently seeking part- and full-time Guest Service Representatives to join their team in North Olmsted, Ohio! In this role, you will be responsible for checking in/out guests and responding to guest's requests.

• Dental & Vision
• 401k
• Paid Vacation (full-time only)
• Paid Holidays
• Pay:
  Dependent on experience

• Flexible shifts
• 3PM - 11PM
• 11PM - 7AM

• 1 year of Front Desk experience preferred
• Must have flexible availability including holidays and weekends
• Positive attitude and service-minded work ethic

• Greet, check‑in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card and personal information
• Manage room bookings in‑person, online, and through incoming calls
• Answer guests' questions about hotel amenities, rewards programs, special requests, and any other needs
• Perform regular bookkeeping duties
• Connect with the housekeeping department to ensure guest accommodation is ready

If you are interested in this position, please submit a current resume for consideration!

Located off Route 8, we're five miles from Fox Den Golf Course and Blossom Music Center. The Cuyahoga Valley National Park and Akron Art Museum are eight miles away. A twenty minute drive will take you to Boston Mills Ski Area, Kent State University, or the University of Akron. Enjoy free hot breakfast and WiFi.