Assistant Manager; Auntie Anne's Northern Mall - N Olmstead, OH

Overview

An Assistant Store Manager assists the store manager in executing store operations. This role assists and supervises a team of crew members and shift supervisors. The Assistant Store Manager is responsible for the preparation and presentation of Auntie Anne’s, Cinnabon or Red Mango products to guests, and for maintenance of the store premises and equipment, in accordance with Double P Corporation / Canadian Pretzel LLC / Auntie Anne’s, Cinnabon, and Red Mango operation standards and policies.

The Assistant Store Manager embodies Double P Corporation’s / Canadian Pretzel LLC mission to "Provide Every Guest a Positive Experience One Pretzel/Cinnabon/Yogurt at a Time." The role is critical in providing guests with an outstanding experience.

• Perform all Crew Member and Shift Supervisor duties such as preparing dough and other products (lemonade, butter, dips, cinnabons and yogurt). Roll, twist, dip, shape, bake and bag pretzels/cinnabons/yogurt.
• Prepare specialty pretzels or other brand products for Cinnabon and Red Mango.
• Insert, rotate and remove pretzel/cinnabon trays; monitor ovens for correct baking time and product color.
• Dip, drain and fill pretzels/cinnabons in the warmer/hot plate.
• Prepare drinks and bag orders using appropriate health and safety measures.
• Direct and coordinate activities of Crew Members and Shift Supervisors, including meal breaks in compliance with state and federal law.
• Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and set a positive example for the shift team.
• In the event of call-offs or no shows, contact Store Manager, recommend a solution to secure replacement for the shift.
• Monitor product quality and adherence to proper operating procedures; address complaints as required.
• Monitor guest service and the guest experience. Address, respond to and resolve guests’ needs, questions and complaints as required.
• Ensure all opening/closing procedures are performed, including daily, weekly, and monthly maintenance and cleaning procedures.
• Responsible for store funds during assigned shift, access bottom safe to issue and replace shift drawers/till, and manage cash following policies.
• Run register reports, complete Daily Cash Reports and hourly reading sheets; if closing, complete Sales Log report.
• Follow all cash management and register policies and ensure proper cash handling practices.
• Comply with Double P Corporation / Canadian Pretzel LLC policies and procedures, including federal and state regulations (safety and environmental standards, OSHA, EPA, Right to Know, EEO, ADA, etc.).

• 1 to 2½ years of experience in retail management, food service industry or equivalent retail experience.
• Strong math and basic reading skills, including addition, subtraction and multiplication.
• Ability to use and operate a calculator accurately.
• Attention to detail.
• Display ability to develop leadership skills and coach others respectfully and professionally.
• Strong guest focus with excellent people skills, positive can-do attitude and teachable spirit.
• Flexible work schedule, including nights, weekends and holidays.
• Complies with all health and sanitation laws and regulations.

• Experience with computer, smartphones, iPads, retail handhelds and POS systems.
• General knowledge and understanding of the food industry or retail operations.

• Prolonged stationary standing, walking, squatting, bending and repetitive hand/arm motions.
• Ability to lift up to 50+ pounds.
• Ability to work in a fast‑paced, high‑stressed environment with systems, guests and staff.
• Assist in training and developing new hires.
• Occasional long hours within applicable state and federal laws.
• Ability to write simple correspondence in English and to communicate effectively in one‑on‑one and small group settings.
• Ability to test products by taste, color and smell.

• Minimum age 18 years.
• Food Handler Permit in State of Illinois, California, Nevada and Jackson County in Missouri.
• Hepatitis B vaccination in St. Louis County, Missouri.
• Food Handlers Permit in Ontario/Alberta, Canada.

• Guest service, effective communication, basic math skills, teamwork, collaboration, dependability, reliability, quality and safety focus, integrity, and conflict resolution.