Team Member, Retail

Essential Duties and Responsibilities (Min 5%)

The Team Member is responsible for interacting with customers and team members, supporting selling initiatives, and performing assigned tasks while delivering a Legendary Customer Experience.

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends, and overtime as dictated by business needs.
• Deliver on our promise of Legendary Customer Service through GURA:
  • Greet the Customer.
  • Uncover Customer’s Needs & Wants.
  • Recommend Product Solutions.
  • Ask to Add Value & Appreciate the Customer.
• Perform a combination of the following duties for 95% of the day. The mix may vary but all must be performed accurately, efficiently, and safely without advance notice:
  • Operate cash register/computer following established cash handling procedures.
  • Recover merchandise.
  • Participate in mandatory freight process.
  • Complete Plan‑o‑gram procedures (merchandising, sets, and resets).
  • Assemble merchandise.
  • Perform janitorial duties.
  • Execute price changes/markdowns.
  • Operate forklift (unless under the age of 18).
  • Operate cardboard baler (unless under the age of 18).
  • Assist customers with loading purchases.
  • Ensure the customer has a Legendary shopping experience that differentiates from the competition.
  • Ensure the safety and well‑being of birds: sanitize and maintain poultry holding tanks and care for birds as required.
  • Complete all documentation associated with any of the above duties.
• Team Members may be required to perform other duties as assigned.

• No experience required. Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred.
• A high school diploma or equivalent is preferred, but not required. Regardless of education level, Team Members must be able to read, write, and count accurately.

• Farming, ranching, pet/equine, or welding knowledge.
• Ability to read, write, and count accurately.
• Strong communication and problem‑solving skills.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

• Working environment is generally indoor with moderate noise.
• Indoor floors and outdoor lots are hard surfaces (concrete, asphalt, etc.). Lighting and temperature are adequate.
• Work shifts vary but are usually no less than 4 hours and may exceed 8 hours.
• Promote a safe and productive work environment for Team Members and customers and adhere to company safety training and guidelines.

• Move and transfer merchandise weighing up to 50 pounds.
• Push and pull merchandise up to 2,000 pounds with proper material handling equipment.
• Occasionally lift or reach merchandise overhead.
• Frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Move throughout the store for an entire shift.
• Safely access all areas of the store, including the selling floor, side lot, stock area, and register area.
• Operate all required equipment (dolly, handtruck, forklift, baler, computer, cash register). Forklift and baler not required if under 18.
• Constantly operate store equipment such as computer, cash register, and other store equipment.
• Read, write, and count accurately to complete documentation.
• Use strong written and verbal communication skills to communicate effectively with team members.
• Process information/merchandise through the point‑of‑sale system.
• Handle birds/poultry.
• Successfully complete all required training.
• Complete propane dispensing training and certification (not required if under 18).

Benefits include medical, dental, and vision coverage; company‑paid life and disability insurance; paid parental leave; tuition reimbursement; and family planning resources such as adoption and surrogacy assistance. Full‑time Team Members and qualifying part‑time Team Members are eligible for the comprehensive benefits package.

This job description represents an overview of the responsibilities for the referenced position. It is not intended to be a comprehensive list of responsibilities. A Team Member should perform all duties as assigned by a supervisor.