Team Captain Endzone & Loyalty; Front End

Overview

At DICK’S Sporting Goods, we believe in the positive impact of sports and are dedicated to equipping athletes to achieve their goals. This role provides an opportunity to deliver exceptional experiences at the point of sale while leading teamwork and loyalty initiatives.

• Deliver outstanding athlete experiences by anticipating needs and providing clear, accurate product information.
• Uphold merchandising and presentation standards by following floor sets, signage, price changes, inventory presentation and replenishment guidelines.
• Promote and lead company programs such as customer loyalty participation, warranty sales and private‑label credit card enrollment.
• Collaborate with the store and area managers to develop 30‑60‑90 day plans that support business priorities.
• Establish working plans for operational initiatives, staffing, hiring needs, merchandising sets and budgets, and adjust as needed based on plan effectiveness.
• Act as Head Coach for general store oversight—including opening/closing procedures, front‑end and cash office functions, and teammate supervision.
• Communicate departmental goals and plans weekly, assign workload based on skill levels to maximize efficiencies.
• Monitor progress against plans and make adjustments to ensure seamless operations and athlete support while meeting payroll and financial goals.
• Develop effective schedules for direct reports to meet athlete traffic demands and complete merchandising initiatives.
• Build and lead a strong, effective team to deliver positive athlete experiences.
• Lead sourcing, interviewing, hiring, onboarding and retention of direct reports.
• Provide coaching, feedback, development, recognition and motivation throughout teammate lifecycle.
• Manage performance, conduct annual reviews and recommend promotions; make termination recommendations when necessary.
• Create an inclusive store environment where teammates and athletes feel welcome and respected.
• Enforce policies related to safety, loss prevention and standard operating procedures, adhering to all applicable laws and guidelines.
• Hold teammates accountable for compliance, including addressing policy violations.

• High School Diploma or equivalent.
• 1‑3 years of experience.
• Previous retail/customer‑facing experience required.
• Previous people leadership experience preferred.

All virtual interviews require cameras on at all times. AI tools are not permitted during any part of the interview process. Offers are contingent upon a satisfactory background check, which may include . Candidates requiring accommodations can contact the hiring team.

Targeted pay range: $44,500.00 – $58,500.00, based on a 38‑hour work week, which may include incentive, equity and benefits components. Pay is determined by experience, location, internal pay equity and business considerations.

DICK’S Sporting Goods complies with all state paid leave requirements and offers a generous suite of benefits. Learn more at