Relationship Banker

Location:

On site at location listed in the job posting.

Schedule:

Monday-Friday 8:15AM - 5PM

The Relationship Banker is a trusted advisor who engages clients in meaningful, consultative conversations to understand their financial goals and align on solutions that meet their needs. In this role, you will drive growth by actively promoting and selling the bank's products and services. This role emphasizes deepening client relationships through excellent service, personalized advice, and proactive sales while supporting the banking center's overall sales goals.

This role performs moderately complex to complex tasks.

• Proactive Sales Engagement:
  Engage clients in consultative conversations to understand financial priorities and recommend personalized banking solutions, with an emphasis on deposit accounts, loans, and lines of credit, and referrals to other lines of business within the bank.
• Growth Focus:
  Actively identify and fulfill client deposit and borrowing needs, guiding clients through deposit and loan options, opening deposit accounts, and taking loan applications.
• Client-Centric Financial Advice:
  Through a consultative approach, provide personalized financial advice that aligns with clients' short- and long-term goals.
• Provide comprehensive, tailored advice using a deep understanding of the bank's products and services to enhance client satisfaction and loyalty.
• Referrals:
  Recognize opportunities to deepen relationships with additional products and services and make referrals to bank partners, including but not limited to mortgage, wealth, private client, and business banking.
• Proactive Client Outreach:
  Conduct regular calls to clients and prospects to offer tailored financial solutions.
• Sales Leadership:
  Support a high-performing culture by coaching associates on sales, referrals, products, and services as needed.
• Client
  
  Experience:
  
  Support the teller line to keep customer wait time to a minimum (processing financial transactions as needed) and deliver excellent client experiences, promptly resolving client issues effectively.
• Continuous Learning:
  Attend relevant sales, service, and product knowledge meetings, training classes, and web-based learning to enhance individual knowledge.
• Compliance and
  
  Risk Management:
  
  Adhere to bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
• Operational Efficiency:
  Assist in conducting and/or participating in meetings to promote sales, product knowledge, and customer service; assist banking center management with on-the-job training of new associates; assist with dual-control vault responsibilities and audit controls; stay informed of all operational updates and changes to ensure compliance with current guidelines; perform all other job-related duties as assigned.

• High school diploma or general education degree (GED).
• 2–5 years of experience as a Universal Banker or Teller.
• Computer and office equipment skills:
  Microsoft Office Suite, Salesforce.
• Compliance with a background credit check.
• Compliance with the S.A.F.E Mortgage Licensing Act of 2008 and related regulations.
• Ongoing employment contingent upon meeting all such requirements.
• DeGarmo Retail Behavioral Assessment:
  All candidates must complete a 12–15 minute assessment before application evaluation.

• Medical with wellness incentives, dental, and vision.
• HSA with company match.
• Maternity and parental leave.
• Tuition reimbursement.
• Mentor program.
• 401(k) with 6% match.
• More –