Director of Product

At PALMS Insurance, a Next Era Energy company, we specialize in offering customized insurance solutions that address the unique needs of our clients. Our commitment to excellence, reliability, and customer satisfaction sets us apart as a trusted provider in the insurance industry. Are you ready to make a meaningful difference? Become a part of our team today.

We are seeking a Director of Product to lead the strategy and development of our product portfolio. The employee in this role will be in charge of the company’s information technology strategy and ensuring that it aligns with the company’s overall goals while meeting corporate standards.

Company Overview:
Palms Insurance is a subsidiary of Next Era Energy, Inc., and manages both its Alien captive, Palms Cayman (which focuses on providing Next Era flexible and comprehensive insurance) and non‑affiliate insurance entity Palms Specialty (a fast‑growing specialty surplus lines insurer and reinsurer serving to further diversify Next Era’s overall insurance portfolio and contribute to overall profitability).

• Define and execute the company’s product roadmap, including system upgrades, integrations and new technology implementations.
• Lead digital transformation initiatives to enhance operational efficiency, customer experience and business growth.
• Develop and enforce policies, procedures and standards to ensure data security, system reliability and work efficiency.
• Oversee the management of IT operations, including infrastructure, applications and cybersecurity.
• Collaborate with senior leadership to identify and prioritize technology initiatives that drive business value.
• Ensure compliance with regulatory requirements, industry standards and best practices in IT governance and security in India.
• Foster a culture of innovation and continuous improvement within the IT department and across the organization.
• Manage IT budgets, resources and vendor relationships to regulate technology investments and performance.
• Lead and mentor the IT team, providing guidance, support and professional development opportunities.
• Monitor and analyze technology trends, advancements and best practices to keep the company at the forefront of innovation.
• Conduct regular risk assessments and implement Business Continuity and Disaster Recovery plans.
• Solid grasp of data governance, privacy regulations (e.g., GDPR, CCPA), and data ethics.
• Excellent communication and cross‑functional leadership skills, with the ability to bridge the gap between business strategy and technical execution.

• Bachelor’s degree in Information Technology, Computer Science or a related field.
• Demonstrable experience as a Chief Information Officer (CIO), IT Director or similar leadership role with 7+ years in management.
• Strategic planner and thinker.
• Strong analytical and problem‑solving skills.
• Excellent communication and technical leadership abilities.
• Prior P&C insurance industry experience is required.
• Experience:
  
  10+ years.

• Commercial and/or Specialty insurance experience.
• Program insurance and delegated authority model exposure is nice to have.
• Experience in project management and enterprise resource planning (ERP) systems.
• Familiarity with ITIL (Information Technology Infrastructure Library) framework and practices.

The Director of Insurance Operations will oversee insurance business operations across market segments, assist with the creation and management of shared‑services operations as well as program and project management, system and process creation, financial budgeting and forecasting, financial and operational auditing, vendor management, capacity and resource planning, internal consulting and property and casualty underwriting operations support and claims administration.

• Manages the implementation of the insurance operations division objectives, provides leadership and facilitates work processes.
• Participates in the development and implementation of the department plans.
• Directs and manages the policy administration…