ServiceNow HRSD Agentic AI & Integration Developer

Role
- Service Now HRSD Agentic AI & Integration Developer

Fully onsite in Juno Beach, FL - local only

12 month

We are seeking a Service Now HRSD Developer with strong AI/automation and integration experience to build intelligent, scalable HR service solutions. This role combines hands-on Service Now development with agentic AI, workflow orchestration, and enterprise integrations to improve employee experience and HR operational efficiency.

What You'll Do

Design and build AI-assisted and agentic workflows for HR service use cases (case routing, guided resolution, summarization, knowledge recommendations).

Develop and configure Service Now HR Service Delivery (HRSD) including HR Case Management, COEs, Employee Center, Knowledge, and Work spaces.

Build complex automations using Flow Designer, reusable subflows, and approvals.

Design and support enterprise integrations between Service Now and HR systems (e.g., HRIS, IAM, document/eSignature platforms) using Integration Hub, REST APIs, and Transform Maps.

Develop scoped applications using App Engine Studio, including scripting, data models, and security controls.

Partner with HR, platform, and integration teams to deliver secure, reliable solutions.

Required Qualifications

3-7+ years of hands-on Service Now development experience.

Experience with HRSD, Flow Designer, App Engine, and Service Now scripting.

Strong integration experience (REST APIs, Integration Hub, Import Sets, Transform Maps).

Experience working with sensitive HR data and applying security best practices.

Experience working with Service Now Now Assist and Agents

Skills
Experience with AI-driven or AI-ass