Salesforce Business Analyst

Business Analyst / Scrum Master

We are looking for a skilled Business Analyst / Scrum Master who can bridge business needs and technical solutions while facilitating Agile delivery. The ideal candidate will gather requirements, perform analysis, and serve as a Scrum Master guiding teams toward successful sprint execution.

Key Responsibilities

• Business Analysis
• Collaborate with business stakeholders to gather, document, and refine requirements.
• Prepare BRDs, FRDs, user stories, acceptance criteria, and process flows.
• Conduct requirement workshops, interviews, and gap analysis.
• Analyze current business processes and recommend improvements.
• Support product owners in creating and prioritizing the product backlog.
• Participate in solution design discussions with technical teams.
• Validate deliverables to ensure they meet business needs and acceptance criteria.

• Scrum Master Duties
• Facilitate Agile ceremonies including Daily Stand ups, Sprint Planning, Sprint Reviews, and Retrospectives.
• Protect the team from scope creep and external interruptions.
• Ensure smooth coordination between cross functional teams.
• Track sprint progress using Agile tools (Jira, Azure Dev Ops, Rally, etc.).
• Remove impediments to ensure smooth workflow and timely delivery.
• Promote Agile values and coach the team on Agile best practices.

• Documentation Communication
• Maintain well organized project documentation.
• Communicate clearly with stakeholders, management, and development teams.
• Prepare reports, dashboards, and status updates for leadership.
• Conduct UAT planning and support end user testing.

• Project Coordination
• Assist in project planning, risk management, and dependency tracking.
• Support release planning and readiness activities.
• Ensure alignment between business priorities and sprint commitments.

Required Skills

• 3–6 years of experience as a Business Analyst, Scrum Master, or hybrid role.
• Strong experience in Agile/Scrum methodologies.
• Ability to write clear user stories with detailed acceptance criteria.
• Experience with Agile tools like Jira, Azure Dev Ops, Trello, or Rally.
• Strong analytical, problem solving, and stakeholder management skills.
• Excellent communication and facilitation abilities.
• Ability to work in cross functional and distributed teams.

Preferred Skills

• Experience with process mapping using tools like Visio, Lucidchart, Miro.
• Knowledge of API level integrations, data flows, or SDLC basics.
• Experience in domains such as Salesforce, ERP, Banking, Healthcare, or Eâ€`commerce.
• Understanding of backlog prioritization techniques (MoSCoW, WSJF, etc.).
• Exposure to Scrum of Scrums or scaled Agile environments (SAFe).