Senior Tech Lounge Specialist

At compucomstaffing ()  **,
** you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified  
** senior tech lounge specialist
** to join their team  
** onsite
* * in juno beach, fl. This role will provide operational support for our client's laptops, handheld devices, tablets, ipads, and mobile device software support. This position is unique in that it is not only a technical position but also requires a high degree of customer focus and contact that ultimately generates high customer satisfaction. This position is responsible for identifying new issues and trends, determining the root cause of issues, and quickly resolving them.

** duties and responsibilities:*
* + provide mobile device support (iphone and android) - connection to the corporate network

+ provide mobile device management for ios or android using intune and/or jamf

+ assist with installing network printers / scanners

+ assists end users getting applications reinstalled on new machine

+ assist end users with new machine set up

+ utilize diagnostic tools to troubleshoot computer / network issues

+ troubleshoot laptop hardware and software problems and escalate hardware issues to desktop support team

+ strong windows 10/11 support especially bsod and performance issues using built-in windows tools

+ diagnose application issues and escalate to smes as needed

+ must be able to follow strict rules regarding asset management

+ responsibility for handing out new machines, receiving old or retired ones and providing and tracking loaners to end users

** skills and qualifications:*
* + previous experience in a senior or lead level position supporting all levels of end users in an enterprise environment

+ comptia a+ required (or willing to obtain a+ within 3-6 months from hire)

+ minimum 3+ years of proficient desktop and / or walk-up experience with technical skill

+ experience with ms intune, jamf is a plus

+ must be able to work in a "walk-up" environment where the users in the building come to the technicians for help

+ 4-year college diploma or university degree in computer science, management information systems, or equivalent experience desired

+ expertise in microsoft windows 10/11 and office 365 troubleshooting and configuration

+ ability to troubleshoot problems arising windows 10 to 11 migrations

+ understanding of tcp / ip

+ understanding of bit locker

+ servicenow and itil knowledge - preferred

+ knowledge of active directory users and computers

+  
** experience supporting an enterprise environment*
* + high level understanding of odbc connections and configuration of odbc data sources with the ability to troubleshoot connection problems from workstations to data sources and clearly report issues to software / file owner for resolution

+ ability to add printers, drivers and other peripherals as needed

+ experience supporting with dell equipment preferred

+ excellent hands-on software troubleshooting experience

+ good time management skills

+ detail oriented

+  
** must be willing to follow already established processes*
* + works with minimal supervision in a fast-paced enterprise environment

+ outstanding customer service and focus skills

+ experience working both independently, and in a team-oriented, collaborative environment is essential

+ ability to effectively prioritize and execute tasks in a high-pressure environment

+ proven analytical and problem-solving abilities

** wage range** :

The rate for this position is between  **$22.50 - $30.00 per hour** , unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

** benefits**  **:*
* The company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, ad&d insurance, disability plans, employee assistance program, paid holidays (up to 6 days…