Senior IT Business Systems Analyst

At PALMS Insurance, a Next Era Energy company, we specialize in offering customized insurance solutions that address the unique needs of our clients. Our commitment to excellence, reliability, and customer satisfaction sets us apart as a trusted provider in the insurance industry. Are you ready to make a meaningful difference? Become a part of our team today.

We are seeking an experienced Senior Business Systems Analyst with a strong background in the insurance industry to support strategic system implementation initiatives and ongoing business improvement projects. The ideal candidate will be responsible for gathering and defining business requirements, creating process flows, writing UAT user stories, and delivering detailed business process documentation. This role requires both a structured thinker and a hands-on executor who can work across departments to drive clarity, alignment, and actionable outcomes by bridging the gap between business and technology functions.

• Gather, analyze, and document detailed business and functional requirements for system changes or new implementations.
• Translate business requirements into user stories and acceptance criteria for UAT and development teams.
• Lead or support User Acceptance Testing (UAT) efforts, including test case creation, execution coordination, and issue resolution.
• Work closely with stakeholders to prioritize requirements and align deliverables with business objectives.
• Assist with data conversion tasks, including mapping legacy data to the new system, identifying data gaps or inconsistencies, and supporting validation activities.

• Work closely with business leaders to understand current operations and define optimal future-state processes.
• Create procedure documentation, process flow diagrams, and swim lane diagrams to clearly illustrate business functions and handoffs.
• Identify inefficiencies and provide recommendations for process improvements or automation.
• Create and manage business process documentation for training and onboarding purposes.

• Interview stakeholders to create project scope documents.
• Work with compliance team to ensure IT SOX certifications and adherence to applicable standards.
• Help support RFP process for vendor and/or platform selections.
• Support the teams in all ongoing lights-on and application maintenance efforts.

• Prior P&C insurance industry experience is required.
• Commercial and/or Specialty insurance experience is preferred.
• Program insurance and delegated authority model exposure is nice to have.

This job analyzes business processes and practices and identifies technology opportunities. Employees in this job design and implement information technology solutions to meet customer needs and business goals and strategies.

• Demonstrates a strong familiarity with business processes that are in their area of business focus
• Establishes and manages effective customer relationships with users of business, financial and operations systems, as well as technical team members
• Applies advanced analytical skills within functional area to decompose work into manageable value-based units
• Responds to requests, identifies conflicts, and makes recommendations where needed
• Devises or modifies procedures to solve complex problems
  
  Uses knowledge of business processes to identify interdependencies and functional gaps
• Builds strong working understanding of the technical solution being delivered and analyzes and determines failure points in the solution
• Contributes to the application testing process (directly or to support end users)
• Creates and updates documentation, as appropriate, for selected project framework
• Maintains a familiarity with market trends in technology
• Performs other job-related duties as assigned

• High School Grad / GED
• Bachelor’s or Equivalent Experience
• Experience:
  
  4+ years

• None

Next Era Energy offers a wide range of benefits to support our employees and their eligible family members.

Employee Group: Exempt

Employee Type: Full Time

Job Category: Information Technology

Organization: Palms Management Services, LLC

Relocation Provided: Yes, if applicable

Next Era Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

Next Era Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable…