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Tech Support Lead & RMA Operations Champion
Job in
North Platte, Lincoln County, Nebraska, 69101, USA
Listed on 2026-07-13
Listing for:
SupportFinity™
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
XOTIC PC in Lincoln, NE is seeking a hands-on leader to guide our customer service team and coordinate all RMA operations at our headquarters. You will mentor reps, resolve complex technical issues, and ensure clear, rapid communication in a fast-paced environment.
This on-site role requires strong PC hardware knowledge, calm professionalism, and a drive to improve workflows. You’ll monitor support channels, log cases in CRM, and drive efficiency across escalations and warranty submissions.
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