IT Generalist

Job Responsibilities

• Participate in the design of solutions with our sales and engineering teams.
• Identify, diagnose, and resolve a wide range of second and third level problems(issues) for end-users including: workstations, laptops, terminal services, end-user software and hardware, network and VPN connectivity, the Internet.
• Identify, diagnose, and resolve a wide range of second and third level problems(issues) for client systems, server services, server drive space, server error messages for escalation, etc.
• Set up, maintain, and manage client Windows Server environments.
• Set up, maintain, and manage client cloud environments.
• Set up, maintain, and manage client network environments.
• Create and maintain client-related documentation.
• Be an advocate for your customer’s needs.
• Manage customer’s expectations and timelines.
• Take part in an on-call rotation.

• Participate in the design of solutions with our sales and engineering teams.
• Identify, diagnose, and resolve a wide range of second and third level problems(issues) for end-users including: workstations, laptops, terminal services, end-user software and hardware, network and VPN connectivity, the Internet.
• Identify, diagnose, and resolve a wide range of second and third level problems(issues) for client systems, server services, server drive space, server error messages for escalation, etc.
• Set up, maintain, and manage client Windows Server environments.
• Set up, maintain, and manage client cloud environments.
• Set up, maintain, and manage client network environments.
• Create and maintain client-related documentation.
• Be an advocate for your customer’s needs.
• Manage customer’s expectations and timelines.
• Take part in an on-call rotation.

• Ability to build out multiple versions of Windows server from scratch and support it.
• Hands-on experience with designing, deploying, and supporting virtualization platforms (VMware, Hyper-V, Azure, and AWS).
• Experience designing, deploying, and supporting SAN solutions.
• Experience designing, deploying, and supporting VOIP phone solutions.
• Experience designing, deploying, and supporting firewalls, switches, and managed wireless solutions.
• Experience with cloud computing solutions such as Office
  365, Azure, and AWS.

windows, office 365, Cisco network, Systems Engineering, VOIP Phones, Firewalls, Azure, AWS

windows,office 365,Cisco network,Systems Engineering,VOIP Phones,Firewalls

Knowledge / Skill / Abilities:

• Proficient & confident communication skills, effectively communicate with and engages all levels of the organization from peers to upper management to customers both verbally and in writing.
• Ability to maintain the highest level of accountability, confidentiality, ethics, and integrity and to share information with resources appropriately.
• High standards for productivity with the ability to work in a fast-paced environment and juggle multiple competing tasks and demands. Utilization of effective organization and prioritization skills to complete assignments within established time frames.
• Ability to make decisions quickly, evaluate risks, act in times of uncertainty, think creatively, and bounce back from failure.
• 5 or more years of Service Desk & IT infrastructure support in an SMB environment.
• 5 or more years of Windows Server experience.
• Previous MSP Technical experience preferred.
• Ability to build multiple versions of Windows server from scratch and support it.
• Hands-on experience with designing, deploying, and supporting virtualization platforms (VMware, Hyper-V, Azure, and AWS).
• Experience designing, deploying, and supporting SAN solutions.
• Experience designing, deploying, and supporting VOIP phone solutions.
• Experience designing, deploying, and supporting firewalls, switches, and managed wireless solutions.
• Experience with cloud computing solutions such as Office
  365, Azure, and AWS.
• Deep understanding of Active Directory administration, DHCP, and DNS.
• Deep understanding of routing, switching, and networking.
• Deep understanding of virtualization platforms (VMware, Hyper-V, Azure, and AWS).
• Significant experience with Exchange, terminal…