Student Position) Information Technology; IT) Night Helpdesk

Northern Wyoming Community College District

Department

Location

Location Sheridan

Posting Category

Posting Category Student - Sheridan

Desired Start Date

Desired Start Date 08/25/2026

Hourly Rate (if applicable)

Hourly Rate (if applicable) $12.00

Hiring Range

Full Salary Range

Benefits Summary

Months Worked Annually

Typical Work Schedule

This position is for the  academic year.

• Tentatively 2 positions available;
  Based on Class Schedule
• Working hours:
  
  Monday-Thursday 5:00pm to 9:00pm

Position Information

Job Summary

Support end-users of NWCCD and assist IT Staff. Tier 1 support. Facilitate internal and external entities with campus events.

Reports To

Reports To Mark Naus, IT Technical Director

Education/Qualifications

• Good Conduct and Academic Standing with the college
• Sheridan College Student currently enrolled
• Cumulative GPA of 2.0 or greater

Knowledge, Skills & Abilities

• Basic computer skills
• Familiarity with Microsoft Windows operating systems and Office Products
• Familiarity with college student portal, student account activation and setup

Working Conditions/Physical Requirements

• Ability to lift 30 lbs

About Northern Wyoming Community College District

Sheridan College is located in historic Sheridan, WY at the foot of the beautiful Big Horn Mountains, minutes away from a variety of outdoor recreational activities. Sheridan is ranked “America’s Top Western Town” by True West magazine and is a vibrant community. Sheridan College is a vital component in the community.
NWCCD also includes a small campus site in Buffalo, WY.

Responsibility/Duty

• Answer all support helpdesk calls, 80%
• Troubleshoot end-user issues, 5%
• Support video conference courses and classrooms, 5%
• Support on campus events, 5%
• Assist IT staff with classroom/staff/faculty upgrades and updates 5%