Director of Training and Development

The Director of Training & Development is responsible for designing, executing, and continuously improving training systems that develop capable, confident, and values‑driven team members and leaders. This role ensures that every team member is equipped to deliver operational excellence and genuine hospitality while supporting long‑term leadership growth and retention. The Director of Training & Development partners closely with the Owner/Operator and senior leaders to build a strong leadership pipeline and a culture of learning, accountability, and servant leadership.

Training Program Development

• Design, implement, and continuously improve training systems for new hires, cross‑training, and leadership development
• Create structured training plans for Front of House, Back of House, and Leadership roles
• Ensure training materials align with Chick‑fil‑A brand standards, operational procedures, and food safety requirements
• Maintain training documentation, checklists, and certifications

• Oversee onboarding process to ensure new team members are welcomed, equipped, and prepared for success
• Coordinate orientation sessions that communicate Chick‑fil‑A values, culture, and service expectations
• Ensure new hires complete required Chick‑fil‑A Pathway and in‑store training modules

• Coach trainers and Business leads to effectively train and develop others
• Identify high‑potential team members and support leadership pipeline development
• Partner with leadership to create individualized development plans
• Lead or facilitate leadership workshops and skill‑building sessions

• Observe team members on the floor and provide real‑time feedback and coaching
• Ensure consistency in service, speed, accuracy, and food quality through proper training
• Track training progress, performance metrics, and readiness for role advancement
• Address skill gaps and retraining needs promptly

• Model Chick‑fil‑A’s core values and hospitality standards at all times
• Reinforce a positive, encouraging, and growth‑oriented training environment
• Promote teamwork, accountability, and servant leadership

• Partner with Operators, Directors, and Leaders to align training goals with business objectives
• Communicate training updates, expectations, and progress to leadership
• Support store goals related to guest satisfaction, retention, and operational efficiency monthly

Working at a Chick‑fil‑A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people‑focused environment. Most Chick‑fil‑A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.