Eligibility Operations Worker - North Platte

Eligibility Operations Worker - North Platte (Evergreen)

Agency: Health & Human Services – Agency 25

Location: North Platte, NE

Hiring Rate: $21.33

Job : JR

Job Open: Open

DHHS is seeking individuals with a passion to “Help People Live Better Lives” for the role of Eligibility Operations Worker. We need candidates who are committed to providing excellent customer service and who can work with detailed documents and processes to determine eligibility for a variety of assistance programs in our Economic Assistance or Medicaid teams. This role plays a critical part in ensuring Nebraskans have access to food, financial assistance, supportive services, or medical care.

As an Eligibility Operations Worker, you will participate in 6‑8 weeks of paid training. Daily responsibilities include reviewing applications for assistance and verifying or updating financial and demographic information via electronic, phone, or in‑person exchanges. At Customer Service Centers, you will use call‑center software and phones, including automated call distribution and voice response systems.

Minimum Qualifications:

• 24 semester hours of post‑high‑school education in behavioral sciences, public/business administration, social sciences, education, or a closely related field; or
• Experience in customer service, determining eligibility for public assistance, examining/processing financial loan applications, medical or unemployment insurance or rehabilitation claims, unemployment services; or
• A combination of the above education and experience.

Preferred Qualifications:

• Experience in the field of human services, case management, or determining eligibility for financial assistance programs.

Knowledge, Skills, and Abilities:

• Knowledge of customer service principles, interviewing practices, and sociological conditions that influence human behavior.
• Strong skills in utilizing Microsoft Office software programs including Word, Excel, and Outlook, and navigating multiple computer programs simultaneously.
• Ability to show empathy and respect; work independently; meet deadlines; protect confidential information; interpret and apply program regulations and policies; exercise critical thinking, independent judgment, and decisiveness in determining eligibility; and maintain positive working relationships while communicating orally and in writing.

We offer a comprehensive package of pay, benefits, paid time off, retirement, and professional development opportunities. Benefit eligibility may vary by position, agency, and employment status. For more information, visit (Use the "Apply for this Job" box below)..

The State of Nebraska values our teammates and strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status, or genetics.