Digital Records Specialist

Under general supervision performs a variety of duties to retrieve, maintain, distribute, redact and track public records. Performs complex and high-level redaction of requested police records which includes body-worn camera (BWC), dashcam, in-car camera videos, photos and audio files in accordance with public records laws. Assists with managing digital multimedia evidence collected by the Police Department to include receiving, cataloging, and redacting footage in accordance with policies, procedures and public records laws.

The position reports directly to the Records Manager.

• Receives, tracks, and processes written, electronic, and verbal requests for records primarily involving video footage or other digital media as requested by internal and external customers.
• Identifies confidential, exempt, and sensitive information in physical and digital responsive records including 911 calls, audio files, dashcam, in-car camera and body worn camera video and performs red actions in accordance with State Statute.
• Ensures that all BWC and other video footage is properly catalogued for cross reference with case files.
• Assists with identifying and developing record management procedures and strategies for digital records to ensure compliance with state retention guidelines and any other applicable laws and regulations.
• Keeps current on trends and innovations in digital records management and video redaction; recommends changes to policies and procedures, software applications, and related tools.
• Performs duties of a Police Records Technician as needed and assigned to ensure continuity of operations during absences.

(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other related duties as assigned, including City-directed work assignments in the event of a declared emergency.)

• Knowledge of proper grammar, punctuation and spelling.
• Knowledge of principles and procedures of RMS and public records request systems.
• Knowledge of Florida laws, rules and regulations for retention and destruction of records.
• Knowledge of agency policy, offense codes, court system, and legal procedures.
• Knowledge of state statutes pertaining to public records, records management and confidentiality.
• Knowledge of organizational structure and functions of all agency units/departments/bureaus.
• In-depth knowledge of public disclosure laws and privacy laws pertaining to body worn cameras.
• Ability to maintain effective working relationships with employees, other agencies and the public
• Ability to demonstrate a polite, helpful, courteous, and professional image when helping citizens and other employees and the ability to handle frequent interruptions.
• Ability to efficiently organize, prioritize, schedule, and manage daily work activities
• Ability to exercise considerable discretion and maintain confidentiality of information processed
• Ability to demonstrate excellent analytical and critical thinking skills, with a strong attention to detail in locating, maintaining, reading, correcting, and redacting written, audio, and video media.
• Ability to use mature judgment in evaluating situations and making decisions in accordance with established policy.
• Ability to adapt to changes in technology, policies and legal requirements affecting digital records management.
• Ability to handle sensitive, traumatic, or distressing content using various forms of media, e.g., audio, video, images, and written reports.
• Skilled in the use of office equipment, including computers and various law enforcement software applications.
• Skilled in reviewing documents for accuracy, completeness and compliance; filing and retrieving data; composing letters and memoranda; explaining policies and procedures.
• Skilled in the use of body-worn camera software for video/audio redaction.
• Skilled in research including Internet usage.

Skilled in customer service with ability to communicate clearly and effectively, both in person and in writing.

• High school diploma or equivalent (GED) required.
• Three (3) years of diversified office experience including the use of computers and Microsoft Office.
• Two (2) years of experience in customer service and public contact work.
• One (1) year of experience working in law enforcement, public records, confidential documents or legal environment required.

(A comparable amount of relevant training, education and/or experience may be substituted for the above qualifications.)

• Possession of or ability to obtain a valid Florida driver’s license by date of hire.
• Will be required to submit to a State and National Criminal Background Investigation.

Every City employee has emergency response responsibilities, though not every position will require routine assignments during an emergency event. All employees are subject to recall around the clock for emergency response operations, which may require irregular work hours, work at…