Customer Care Coordinator

Job Details

Job Location:

North Port - North Port, FL 34289

Position Type:
Full Time

Job Shift: Day

Job Category:
Customer Service

Storm Smart is one of the largest manufacturers of storm protection products in the Americas. We have helped over 100,000 homeowners increase the value of their property by making their homes safer from storms and more energy efficient. Since 1996, we continue to revolutionize the storm protection industry.

• Competitive Pay
• Health, Dental and Vision
• Company-paid Group Life Insurance
• Paid Time Off
• Holiday Pay
• Generous 401(k) plan that includes a 4% employer match
• Tuition reimbursement
• Company-paid Short Term Disability Plan
• Critical illness, Hospital Indemnity, and Accident plans
• Volunteer Time Off
• Parental Leave

The Customer Care Coordinator plays a pivotal role in delivering exceptional service and support to customers. The position involves managing customer interactions across multiple channels, ensuring timely and accurate responses to inquiries, and resolving issues to achieve high customer satisfaction. The coordinator oversees the customer journey from initial contact to post‑sale follow‑up, focusing on building trust and loyalty.

• Receive inbound contacts from customers via various channels and manage according to company procedures.
• Make outbound calls as needed to assist with customer inquiries.
• Follow communication scripts when managing different topics.
• Utilize all resources efficiently to ensure customer inquiries are resolved within the required period.
• Ensure data quality for all customer correspondence documentation.
• Assist in the training and development of new employees.
• Meet personal and team qualitative and quantitative targets.

• Excellent written and verbal communication skills.
• Able to analyze and solve problems as they arise.
• Excellent customer service skills.
• Ability to multi‑task and prioritize.
• Ability to manage stressful situations.
• Organized.
• Capable of wearing a headset.

• High school diploma or equivalent.
• Prior experience in customer service or office administration.

The work environment is an office setting with a noise level of quiet to moderate.

While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or listen. The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl, and may need to lift or move up to 25 pounds.

Storm Smart is an Equal Opportunity Employer (EOE) that values and respects the importance of a diverse and inclusive workforce. It is our policy to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity.