Customer Service Representative - Library Assistant - North Port Library; Part Time - R14646

Library Assistant

This position provides customer service through contact and responses to county customers and citizens. As the direct point of contact for customers, the Library Assistant resolves routine questions or problems and refers more complex issues. In the team environment all employees participate in setting unit, library, and system goals, contribute to decision making and evaluation of progress. Employees collaborate with co-workers to support the team process.

Customer Service

Implements standards of service that ensure the prompt and efficient resolution of each inquiry by internal and external customers, delivered with the utmost respect and courtesy.

Provides assistance at all library service locations and stations;
Circulation, Information Services (Reference) and Youth/Young Adult.

Represents Sarasota County to library users.

Assists users in locating, selecting, and using resources.

Assists users in use of library equipment and technology.

Provides directional and services related information to users.

Communicates library/county use policies and procedures to users.

Engages in conflict resolution and problem solving.

Contributes to the development of section policies, procedures, and plan of service.

Assists library users in person, by phone, or electronically, answering questions, and /or redirecting questions to the appropriate person. Is aware of library services and programs in order to better inform users.

May participate in planning, presentation, and evaluation of library sponsored programs.

May facilitate in the setup of program rooms, materials, and equipment for public, library, and county events.

Attends annual cash management training and assists in all areas of business unit cash management as required.

Administration

Assists in materials checkout/check-in, retrieves and process reserves, billing and missing items processes as needed.

Gathers statistical information as required.

Assists in cash management duties such as collecting fees, and Unique Management collections, including such duties as daily shift, drawer counts, and deposits as needed.

Assists in sorting and processing mail, as needed.

Performs routine equipment cleaning and maintenance.

Collection Development/Maintenance

Sorts and shelves materials and maintains an orderly arrangement of materials.

Assists in operation and basic troubleshooting of automated materials check-in, emptying and swapping materials bins, and routine maintenance.

Monitors physical condition of materials and recommends repair or de-selection.

Promotes the materials collection through displays and other methods.

Staff Development

Participates in cross training in other sections and aids in cross training in their section.

Provides opportunities for continuing professional development of self and others, especially in acquiring relevant understanding and skills.

Keeps abreast of developments, new trends, and innovations in libraries.

Trains, directs, and supervises volunteers as needed. Encourages volunteers to use individual talents to creatively address tasks.

Works with library staff to develop a team-oriented workplace.

Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more!

Utilize our award-winning wellness program including free gyms and classes at multiple Sarasota County Government locations.

Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!)

Sarasota County Government promotes diversity and inclusion in its workforce and does not discriminate on the basis of race, color, gender identification or expression, genetic information, religion, national origin, marital status, age or disability.