Food & Consumables Coach

Position Summary

Leads and develops teams effectively by teaching, training, and actively listening to associates touring stores and providing feedback. Tourto Teach communicates and collaborates with all levels of associates regarding store operations using technology, business initiatives, merchandising, and company direction. Introduces and leads company change efforts, provides clear expectations and guidance to implement business solutions, and communicates business objectives to teams effectively.

Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model. Manages and supports customer service initiatives for community outreach programs and ensures customer needs, complaints, and issues are successfully resolved. Develops and implements action plans to correct deficiencies and provides process improvement leadership to ensure a high quality customer experience.

Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit/Loss statements, managing and assisting in budgeting, forecasting, and controlling expenses to confirm they are indexed to sales, monitoring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes. Implements action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area.

Provides supervision and development opportunities for hourly associates by hiring, training, mentoring associates, assigning duties, setting clear expectations, providing recognition, communicating expectations consistently and effectively, promoting a belonging mindset in the workplace, and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential. Coordinates and oversees job-related activities by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability, measuring progress in achieving results, addressing improvement opportunities, and demonstrating adaptability and continuous learning.

Ensures compliance with company policies and procedures, supports company mission, values, and ethics, and implements action plans utilizing the Open Door Policy. Respects individuals, builds high-performing teams, embraces differences, and creates a workplace where associates feel seen, supported, and connected through a culture of belonging. Attracts and retains the best talent, empowers and develops talent, and recognizes others’ contributions and accomplishments.

Acts with integrity, maintains the highest standards of ethics and compliance, and supports Walmart’s goal of becoming a regenerative company. Serves customers and members by putting the customer first, adapting to how, where, and when customers shop, and applying the EDLP/EDLC business models to all plans. Makes decisions based on data insights, balances short- and long-term priorities, and considers customers, associates, shareholders, suppliers, partners, and communities.

Strives for excellence by displaying curiosity, taking calculated risks, demonstrating courage and resilience, and encouraging learning from mistakes. Drives continuous improvements, adopts new technologies, and supports others through change.

Full responsibility for coaching, developing, and leading teams to meet store objectives, deliver excellent service, and achieve financial goals. Provide training, mentorship, and performance management for associates. Foster a culture of accountability, belonging, and continuous improvement. Lead process improvement initiatives and ensure compliance with company policies and the Open Door Policy.

Annual salary range for this position is $65,000.00 - $80,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include:

• Regional Pay Zone (RPZ) based on location
• Complex Structure based on external factors that…