Meter Services Representative

GENERAL DESCRIPTION

This position is responsible for the accurate reading and recording of all water and reuse water meters, and makes minor repairs to meters and boxes, troubleshooting meters, and completion of service orders. Work is performed under general direction of the Meter Operations Supervisor.

• Responsible for the accurate reading of water and reuse water meters installed to include manual reads, the operation of the handheld meter reading devices and meter reading drive by unit.
• Responsible for the completion of service orders to include turn on and shut off of water meters, locking of meters, verification, etc. and electronically entering information relating to the service order into the iPad or other device.
• Maintains a daily truck log.
• Determines the need for repair or replacement of damaged or defective meters and boxes.
• Maintains and replaces parts and meter boxes.
• Responsible for educating customers regarding meter reading procedures, excessive use, water restrictions, water conservation etc.
• Responsible for maintaining and presenting a high public image.
• Backup for Meter Reader II relating to the training of meter readers and field staff in all aspects of the meter reading procedures.
• Answers questions and informs customers in matters dealing with service inquiries and general information; refers customers to the appropriate department or individual.
• Responsible for keeping assigned city vehicle maintained to include the cleaning of the inside and outside of vehicle and reporting any maintenance that may be needed.
• Responsible for following established safety guidelines regarding access to meters, vehicle safety, personal safety, and hazardous conditions, reporting any issues to appropriate staff.
• Assist in establishing and maintaining Standard Operating Procedures.

(These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other related duties as assigned, including City-directed work assignments in the event of a declared emergency.)

• Knowledge of use and maintenance of tools and equipment required to perform assigned job duties.
• Knowledge of occupational hazards and safety precautions.
• Excellent customer service skills including ability to communicate in person and in writing.
• Must possess mathematics skills.
• Skilled in the use of small office equipment, including copy machines or multi-line telephone systems.
• Skilled in using computers for data entry.
• Ability to read water and reuse meters on a daily basis manually, using a hand-held meter reading device or drive by meter reading unit.
• Ability to check meters for functionality.
• Ability to process service orders electronically in an IPad or other device.
• Ability to read and write English legibly.
• Ability to work in a team environment and to establish and maintain effective working relationships with City officials, other employees, vendors, and the public.
• Ability to maintain a positive and professional attitude during stressful situations.
• Ability to prioritize, multitask, and show flexibility as needed based on daily demands.
• Ability to be on call and to work weekends, holiday, and/or nights as needed.
• Ability to learn the geography of the City and follow routing and street maps.
• Ability to understand and follow written and verbal instructions.

• · High School Diploma from an accredited high school or possession of an acceptable equivalency diploma is preferred.
• · One (1) year of field work experience, preferably in meter reading.

(A comparable amount of relevant training, education and/or experience may be substituted for the above qualifications.)

• Must possess a valid Florida Driver’s License.
• Must obtain a Florida Level III Water Distribution License within two (2) years from the date of hire.