Eligibility Technician - Civil Service Examination ; Exam

Position: ELIGIBILITY TECHNICIAN I - CIVIL SERVICE EXAMINATION ANNOUNCEMENT (EXAM #6345)
## ELIGIBILITY TECHNICIAN I - CIVIL SERVICE EXAMINATION ANNOUNCEMENT (EXAM #6345)
Apply locations:
Statewide time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
July 23, 2026 (9 days left to apply) job requisition :
JR103488#
** Department
* * Department of Human Services#
** Division
* * Social/Human Services#
** Salary**$56,157.00 - $63,156.00#
** Job Profile
** Eligibility Technician I - Civil Service Examination Announcement#
** Scheduled Work Days & Work Hours
** Additional

Job Description

HOW TO APPLY:

* The full state job description can be obtained at:
** ELIGIBILITY TECHNICIAN I**
* ** Applications
* * MUST be submitted online via the APPLYRI application system. Mailed or hard copy applications will NOT be accepted.
* Additional information regarding the civil service examination process can be found at:  
** CIVIL SERVICE EXAMINATION INFORMATION AND RESOURCES.
** Exam #6345#
** Job

Requisition Number
** JR103488 ELIGIBILITY TECHNICIAN I - CIVIL SERVICE EXAMINATION ANNOUNCEMENT (EXAM #6345) (Evergreen) (Open)#
** Pay Grade
** C00321 A#
** Classification
* * Eligibility Technician I - Civil Service Examination Announcement#
** Class Definition
**** GENERAL STATEMENT OF DUTIES:
** To perform eligibility determinations, both initial and continuing, for individuals applying for or receiving assistance payments for health and human service programs; to assist applicants/recipients in knowing their rights and responsibilities, completing applications and securing supporting evidence to ensure that complete and accurate information is obtained; to communicate basic program, process, eligibility requirements and status to customers and advocates; to process applications from receipt to benefit issuance or denial in at least one program;

and to do related work as required.
** SUPERVISION RECEIVED:
** Works under the general supervision of a superior from whom assignments are received; work is reviewed in process and upon completion for conformance to established standards, rules and general policies.
** SUPERVISION EXERCISED:
** None.
** ILLUSTRATIVE EXAMPLES OF WORK PERFORMED:
*** To perform eligibility determinations, both initial and continuing, for individuals applying for or receiving assistance payments for health and human service programs.
* To assist applicants/recipients in knowing their rights and responsibilities, completing applications and securing supporting evidence to ensure complete and accurate information is obtained.
* To communicate basic program, process, eligibility requirements and status to customers and advocates.
* To process applications from receipt to benefit issuance or denial in at least one program.
* To complete required forms, secure accompanying documentation, and perform scanning, indexing, registration, data collection using a task-management system.
* To refer applicants/recipients who express a need for case management-oriented functions to social service personnel.
* To provide information about laws, rules, regulations and policies/procedures to applicants/recipients and other interested parties to ensure an understanding of available program benefits.
* To prepare reoccurring and special reports, including basic statistical breakdowns.
* To compose and send routine correspondence and requests for information to applicants/recipients.
* To utilize a computer and related equipment in the use and operation of an automated system for case processing.
* To follow and adhere to standard unit procedures and protocols in the performance of assigned duties.
* To review and monitor assigned cases by contacting clients, other agencies and employers, and to review relevant records to ensure continuing eligibility for benefits.
* To provide welcoming and courteous service to customers seeking assistance in person, remotely or by scheduled appointment.
* To represent and explain departmental policy and actions at an agency fair hearing.
* To report suspected cases of abuse or neglect to appropriate authorities.
* As directed by a superior, to conduct phone interviews and gather information related to eligibility for human service programs including but not limited to SNAP (the Supplemental Nutrition Assistant Program).
* To work as part of non-lobby team for training and onboarding purposes.
* As assigned, to perform lobby-based assignments, and to meet with and provide guidance to clients/customers.
* To do related work as required.
** REQUIRED QUALIFICATIONS FOR APPOINTMENT:
**** KNOWLEDGE, SKILLS AND CAPACITIES:
** The ability to read, understand, interpret and apply federal and state laws and regulations concerning initial and continuing eligibility requirements for state and federal health and human service programs; the ability to conduct mutually-informative interviews using standard interviewing techniques and human relations skills; the ability to collect necessary information by conducting telephone and in-person interviews; the ability to process health and human service program applications…