Senior Manager, Omnichannel Customer Support Operations
Listed on 2026-09-30
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Management
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Customer Service/HelpDesk
Bob’s Discount Furniture seeks a Customer Support Senior Manager (Operations) to lead multi-site contact center operations across voice, chat, SMS, and email, using data and VOC insights to drive performance and improvements.
You will manage internal and third-party teams, develop leaders, and promote an engaging work environment focused on exceptional customer experiences. This role emphasizes strategic guidance and cross-functional impact.
Join us at Bob's Discount Furniture as our next Senior Manager, Omnichannel Customer Support Operations in RI, United States.
We are currently recruiting a Senior Manager, Omnichannel Customer Support Operations for our team in RI, United States.
This is a great opening to take on the Senior Manager, Omnichannel Customer Support Operations role at Bob's Discount Furniture.
As a Senior Manager, Omnichannel Customer Support Operations, you will play an important part at Bob's Discount Furniture in RI, United States.
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