Head of Customer Experience & Support Operations

BRUNT Workwear is in search of a Senior Director of Customer Support Operations in North Reading, MA. This pivotal role involves shaping the customer experience strategy, driving operational excellence, and leading a high-performing customer support team. The ideal candidate will have over 10 years of leadership experience in customer support, a deep commitment to customer satisfaction, and the ability to drive strategic initiatives using data and insights.

This position offers a salary range of $139,000 – $165,000 USD and a comprehensive benefits package including medical, dental, and retirement plans.
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