Service BDC Representative

North Reading Subaru is looking for an experienced, motivated Service BDC Representative to join our growing team. If you're comfortable on the phone, organized, customer-focused, and enjoy working in a fast paced dealership environment, we want to talk to you!

• Make outbound calls to existing customers to schedule service appointments
• Follow up with customers who are due for maintenance
• Handle inbound service calls and appointment requests
• Confirm upcoming appointments and reduce no-shows
• Work closely with the Service Advisors and Service department
• Maintain accurate customer records and follow-up schedules
• Provide a professional, friendly customer experience on every call

• Previous automotive Service BDC or dealership experience preferred
• Strong phone and communication skills
• Professional and personable attitude
• Highly organized with excellent follow-up skills
• Comfortable making a high volume of outbound calls
• Ability to work independently while being part of a team
• Strong computer skills and ability to learn dealership software
• Reliable, punctual, and motivated

• Competitve hourly pay plus performance based incentives
• Opportunity to earn more based on results
• Full-time position
• Paid time off
• Medical, Dental, and Vision Insurance
• 401(K) plus company matching
• Employee vehicle purchase/service benefits
• A professional, team orientated work environment

North Reading Subaru is committed to providing our customers with an exceptional service experience. Our BDC teams plays a critical role in making that happen.