Product Support Engineer
Job in
North Reading, Middlesex County, Massachusetts, 01864, USA
Listed on 2026-09-04
Listing for:
Jobtailor
Full Time
position Listed on 2026-09-04
Job specializations:
-
Engineering
Electrical Engineering, Electronics Engineer, Systems Engineer
Job Description & How to Apply Below
- Provide world-class support for current and future generations of Teradyne Semiconductor Test Products
- Serve as a subject matter expert across new and existing Teradyne platforms
- Engage with Product Development and NPI teams to prepare new products for field deployment
- Develop training materials and conduct training for field service engineers worldwide
- Provide timely and accurate support to field organizations for customer issues
- Identify technology opportunities to improve customer support delivery
- Develop and update service documentation for field installations and preventive maintenance
- Analyze trends and identify opportunities to improve system reliability
- Bachelor’s degree in electrical/computer engineering
- 8–15 years of relevant industry experience
- Expertise in Power, Embedded, and Networking
- Exceptional critical thinking and problem-solving skills
- Excellent verbal and written communication skills
- Commitment to product quality and customer satisfaction
- Self-motivated, hands-on team player able to work independently
- Proficient computer skills
- Experience with Design for Serviceability and Reliability
- Willingness to travel up to 25%
- Must be local to North Reading, MA; relocation is not provided
Demonstrates expertise in Power, Embedded, and Networking within Teradyne Semiconductor Test Products, focusing on customer support, product quality, and system reliability. Capable of developing training materials and engaging with cross-functional teams to enhance service delivery.
Highest-signal resume keywords- Bachelor's Degree In Electrical/Computer Engineering
- 8–15 Years Of Relevant Industry Experience
- Expertise In Power, Embedded, And Networking
- Experience With Design For Serviceability And Reliability
- Exceptional Critical Thinking And Problem-Solving Skills
- Power Expertise
- Embedded Systems Expertise
- Networking Expertise
- Design For Serviceability
- Design For Reliability Service Documentation Development
- Trend Analysis
- Field Support
- Customer Issue Resolution
- Training Development
- Exceptional Critical Thinking
- Problem-Solving Skills
- Excellent Verbal Communication
- Excellent Written Communication
- Self-Motivated Team Player
- Customer Support Delivery
- Product Development
- NPI Teams
- System Reliability
- Preventive Maintenance
- Semiconductor Test Products
- Field Service Engineering Tools
- Computer Proficiency
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