Senior Product Manger - Tech, Infrastructure Reliability

Join Amazon's Fulfillment Technologies & Robotics (FTR) team to spearhead the product vision for a platform that ensures Amazon's fulfillment network never stops — even as we move toward fully self‑governing, zero‑touch operations. You'll own the roadmap for an AI‑powered infrastructure reliability platform that prevents, detects, and resolves incidents across thousands of fulfillment sites globally.

This is a rare opportunity for a technically deep product leader who can write code, deliver proof‑of‑concepts, and engage as a peer with data scientists and engineers. You will shape how LLMs, multi‑agent systems, and machine learning are applied to one of the most operationally critical platforms Amazon has ever built — and your hands‑on technical contributions will directly accelerate the team's ability to move from idea to production.

• Own and drive the multi-year product roadmap for the Infrastructure Reliability AI‑Ops platform, spanning three strategic programs: zero‑touch incident resolution, associate‑directed work tooling, and predictive failure prevention.
• Go beyond traditional product management by writing code and delivering working proof‑of‑concepts that validate technical hypotheses before committing engineering resources.
• Bring deep knowledge of machine learning fundamentals and apply that knowledge to shape how the platform detects, consolidates, and reasons about failures.
• Apply your understanding of AI reasoning techniques — including chain‑of‑thought prompting, retrieval‑augmented generation, confidence calibration, and evidence accumulation — to define how the platform builds progressive confidence about incident severity and failure origin.
• Define the multi‑agent architecture that orchestrates detection, investigation, consolidation, diagnosis, and remediation as a coordinated system.
• Translate complex operational and technical requirements into a prioritized backlog, making clear tradeoffs between feature depth, platform scalability, and autonomous site readiness milestones.
• Define and track the business case across all three programs, including metrics such as mean time to resolve improvements, lost labor hour reduction, and first‑page resolution improvement.
• Drive cross‑functional alignment across Fulfillment Technologies, Robotics, Network Engineering, Application teams, and Operations to ensure the platform’s cross‑domain orchestration model is well understood and adopted.

You spend most of your time at the intersection of product strategy and hands‑on technical work. A typical day might start by pulling incident data into a notebook to test a new detection signal, then jump into a whiteboard session with engineers debating multi‑agent handoff reasoning. You might prototype a diagnostic flow in the afternoon just to prove a concept is worth building.

And occasionally you will find yourself in the operations center watching real operators work through a network failure — because staying grounded in how people experience the platform is what separates good product selections from great ones.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

• Experience in using analytical tools, such as Tableau, Qlikview, Quick Sight
• Experience in building and driving adoption of new tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

• USA, MA, North Reading -  -  USD annually
• USA, TN, Nashville -  -  USD annually
• USA, TX, Austin -  -  USD annually
• USA, VA, Arlington -  -  USD annually

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