Member Services Representative; MSR - Level I - Dallas, TX

TEKsystems is hiring an Entry‑Level Member Services Representative (MSR) to start with a Fortune 100 Financial Institution in Dallas, TX.

Location:

Dallas, TX

Start Date:

04/06/2026

Training

Schedule:

9:00 AM - 5:30 PM EST (Onsite Only)

Work Schedule - Hybrid/Onsite:
Between 9:30 AM - 7:00 PM CST (8.5‑hour shifts within a 9.5‑hour window)

We are seeking dependable and service‑driven individuals to join a leading financial institution as Member Service Representatives (MSRs).

As an MSR, you will play a crucial role in providing empathetic, professional, and solution‑oriented support to members through inbound calls. You'll be part of a dynamic team committed to resolving account‑related inquiries quickly and accurately while delivering exceptional customer service.

• Handle inbound calls and assist members with account servicing needs
• Navigate multiple systems to research and resolve account concerns
• Provide exceptional customer service and support
• Maintain accurate documentation and follow compliance procedures

• Strong communication and problem‑solving skills
• Ability to multitask and work efficiently in a high‑volume environment
• Comfortable using multiple systems and tools to assist members
• Reliable and punctual, especially during training

Contract to Hire position based out of North Richland Hills, TX.

Pay range: $19.50 - $19.50/hr.

• Medical, dental & vision
• Critical Illness, Accident and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Hybrid position in North Richland Hills, TX.

This position is anticipated to close on Feb 28, 2026
.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.