Customer Service

GritR Sports is looking for a customer service representative to join our team in our North Richland Hills office. This person will drive customer satisfaction by completing the check out process for our Retail store, as well as working through online inquiries and processes.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Experience/interest with Firearms and outdoor sports is a plus!

Compensation: $18.00/hr

Schedule:

Full-Time:
Friday - Monday 9am-5pm & 10am-6pm

• Manage inbound customer communications, answer incoming calls and emails to address customer questions, requests and issues.
• Track interactions in CRM, record customers interactions in internal system for cross-functional awareness and relationship development.

• Previous experience in supporting client success.
• Excellent written and verbal communication skills.
• Ability to address complaints and issues with effective solutions and a positive attitude.
• Passion for delighting customers with above and beyond service.
• Excellent time-management and prioritization skills.

• Paid and Unpaid Time Off.
• Health, Dental and Vision Insurance.
• 401(K) and profit share bonus.
• Various employment perks.