Honda Service Advisor

Location:

North Richland Hills, TX (Onsite) | Type:
Full Time | Salary Range: $60,000 - $125,000

Schedule:

Monday-Saturday | Sundays off with another day off mid-week.

We are seeking a customer-focused and driven Service Advisor to join our team. In this role, you will be the primary point of contact for service customers, ensuring a smooth and professional experience from check-in to vehicle delivery.

• Greet guests as they arrive in the Service drive
• Advising customers on maintenance and repair options, including upselling additional services when appropriate
• Preparing accurate service estimates and quotes for customers, ensuring clarity on costs and timelines
• Collaborating with the service technicians to relay customer concerns and ensure accurate service execution
• Maintaining detailed records of customer interactions, services performed, and parts used, as well as managing service history
• Communicate empathetically with guests about their vehicle
• Provide timely follow-up progress of each repair order and contact guests with repair changes
• Analyze quality control reports and maintain a high Customer Service Index Score
• Process monetary transactions

• Full-time availability. You’ll also need to be at least 18 years old.
• Previous Service Advisor experience preferred.
• A valid driver's license and acceptable driving record.
• Creative, positive, team player attitude.
• Ability to analyze situations and make win-win business decisions.
• Honesty, empathy, and exceptional communication skills.
• Leadership skills in team-based and independent settings.

• Medical, Dental, Vision, and Complimentary Life Insurance
• 401k Matching and FSA
• Tuition Reimbursement Paid Time Off (accrues)
• Supplemental Insurance (Hospital, Accident, Critical Illness)
• Discounts on Vehicles, Services, and Parts