Call Center Agent NRH

Full-Time Call Center Agent

Company: Map Communications

Location: North Richland Hills, TX (In-Office)

Pay: $17/hr

Schedule: 40 hrs/week (10-hr shifts)

Requires working one weekend day (Saturday or Sunday) and holidays

At Map Communications, we foster a compassionate, supportive, and team-oriented work culture. We deliver top-tier answering and customer service solutions to a wide range of clients, including medical offices, property management companies, and professional firms.

No prior experience is necessary! We offer complete, paid training from day one to ensure your success.

• Deliver friendly, professional, and empathetic customer service during high-volume incoming calls.
• Accurately collect, verify, and route message details to clients.
• Enter caller data efficiently into our system with a high degree of precision.
• Meet and exceed core metrics, including scheduled adherence, average call wrap-up times, and Quality Assurance (QA) standards.

• Upbeat, clear, and professional phone demeanor.
• Strong written and verbal English skills (correct grammar and spelling required).
• Basic proficiency with Windows-based computer systems.
• Typing speed of at least 35
  
  WPM.
• Dependable attendance and a strong dedication to quality work.
• Availability to work one weekend day per week and scheduled holidays.

• Employee Stock Ownership Plan (ESOP):
  Become an owner and share in company growth!
• Health Coverage:
  Medical, Dental, and Vision insurance options.
• Retirement and Security: 401(k) with employer match and free Life Insurance.
• Time Off and Support:
  Paid Time Off (PTO) and legal assistance programs.

Map Communications is an Equal Opportunity Employer.