Technology Services Analyst

This position is responsible for providing technical support for end-user devices, enterprise applications, telecommunications, audio/visual systems, and other technology services used throughout the City. Duties include troubleshooting hardware and software issues, supporting user accounts and devices, assisting with access control and camera systems, and providing technical assistance to City staff. The Technology Services Analyst works closely with other IT staff to support reliable technology operations and maintain a high level of customer service.

As an employee of the City of North Richland Hills you will experience more than just a job, more than a paycheck. Working for the City of North Richland Hills means becoming a member of our family and reaping the benefits that go along with it.

Full time employees are offered a complete line of benefits, which includes medical, dental and vision insurance, life insurance equal to three times your salary, and optional supplemental life insurance and long-term disability programs.

As a full-time employee, you will become a member of the Texas Municipal Retirement System (TMRS) with the City of North Richland Hills making contributions towards your account. You can also put savings toward retirement in the voluntary 457 deferred compensation plan.

The city offers vacation and sick leave, as well as ten paid holidays. Full time employees earn three weeks of vacation during their first year of employment and 10 hours of sick leave a month.

• Associate degree in Information Technology, Computer Information Systems, or related field preferred. Equivalent combinations of education, technical training, and relevant experience may be considered.
• One year of experience providing technical support for computers, software applications, mobile devices, or other business technology systems preferred.
• CompTIA A+, Microsoft 365 Fundamentals (MS-900), ITIL Foundation, or other related certifications preferred.
• Valid Texas Class C Driver License.
• Must be able to pass a standard background check, as well as a background check through the FBI Criminal Justice Information Services (CJIS) and a drug screen.