Technical Operator - North Richland Hills, Tx

Role Overview

As a Tech Ops Technician, you will be the heartbeat of our warehouse technology. Unlike traditional desk‑bound IT roles, you will be active on warehouse and retail floors, ensuring our physical hardware and logistics systems run without a hitch. Reporting directly to the Operations Manager, your main mission is to minimize downtime and keep our shipping, receiving, retail, and inventory pipelines moving at maximum efficiency.

Compensation
: $19/hour during 90 day probationary period. $20/hour after successful probationary completion.
Hours
:
Full time 40 hours a week. Weekend on call rotations.

• Device & Workstation Care:
  Deploy, configure, and repair retail/warehouse workstations, rugged tablets, Honeywell wearables.
• Industrial Printer Maintenance:
  Keep our packing slips and labels moving by maintaining, cleaning, and replacing parts on industrial thermal Zebra printers.
• CCTV & Security Systems:
  Support and maintain the physical functionality of on‑site CCTV cameras and security surveillance hardware, including basic camera positioning, physical connectivity, and coordinate with vendors or remote teams for software/feed issues.
• "Smart Hands" Network Support:
  Assist remote Sys Ops (System Administrators) with physical network infrastructure (switches, cabling, mounting Access Points, and checking rack hardware).
• Operational Readiness:
  Manage local IT inventory, ensuring plenty of pre‑configured backup scanners, printers, and workstations are ready for immediate "hot‑swaps" on the floor.

• Experience:
  
  2+ years of hands‑on IT support, desktop support, or field technician experience—ideally within a fast‑paced retail, warehouse, fulfillment, or manufacturing environment.
• Hardware & Systems Savvy:
  Strong familiarity with rugged mobile devices, thermal printers, physical workstation setups, and the deployment/configuration of CCTV hardware.
• Basic Networking:
  Solid understanding of physical network cabling (Cat6), patch panels, and Wi‑Fi connectivity troubleshooting.
• The "Ops" Mindset: A strong sense of urgency. You understand that a broken printer or offline workstation isn't just a ticket — it's a bottleneck in our supply chain.
• Communication:
  Ability to explain technical fixes clearly to floor workers, while collaborating smoothly with our remote Sys Ops engineers.

• Drug‑Free Workplace:
  Must be able to pass a pre‑employment drug screening and consent to random drug testing in compliance with our safety policies.
• Ability to stand, walk, bend, and climb ladders across a large warehouse floor for the duration of a shift.
• Ability to safely lift and move equipment weighing up to 50 lbs.
• Flexibility to work shifts aligning with warehouse operating hours (including occasional weekend or overtime support during peak seasons).

• Competitive hourly wage with room for growth
• Comprehensive benefits package:
  Health, Dental, and Vision Insurance
• 401(k) retirement plan
• Opportunities for professional training and internal advancement
• A supportive, collaborative, and energetic team culture.

GritR Sports & Outdoors is an equal opportunity employer. We encourage individuals from all backgrounds to apply.