Technical Operator - North Richland Hills, Tx

Techops Technician

As a Tech Ops Technician, you will be the heartbeat of our warehouse technology. Unlike traditional desk-bound IT roles, you will be active on warehouse and retail floors, ensuring our physical hardware, and logistics systems run without a hitch.

Reporting directly to the Operations Manager, your main mission is to minimize downtime and keep our shipping, receiving, retail, and inventory pipelines moving at maximum efficiency. Compensation: $19/hour during 90 day probationary period. $20/hour after successful probationary completion.

Hours:

Full time 40/hours a week. Weekend on call rotations.

• Device & Workstation Care:
  Deploy, configure, and repair retail/warehouse workstations, rugged tablets, Honeywell wearables.
• Industrial Printer Maintenance:
  Keep our packing slips and labels moving by maintaining, cleaning, and replacing parts on industrial thermal Zebra printers.
• CCTV & Security Systems:
  Support and maintain the physical functionality of on-site CCTV cameras and security surveillance hardware, including basic camera positioning, physical connectivity, and coordinate with vendors or remote teams for software/feed issues.
• "Smart Hands" Network Support:
  Assist remote Sys Ops (System Administrators) with physical network infrastructure (switches, cabling, mounting Access Points, and checking rack hardware).
• Operational Readiness:
  Manage local IT inventory, ensuring plenty of pre-configured backup scanners, printers, and workstations are ready for immediate "hot-swaps" on the floor.

• Experience:
  
  2+ years of hands-on IT support, desktop support, or field technician experience—ideally within a fast-paced retail, warehouse, fulfillment, or manufacturing environment.
• Hardware & Systems Savvy:
  Strong familiarity with rugged mobile devices, thermal printers, physical workstation setups, and the deployment/configuration of CCTV hardware.
• Basic Networking:
  Solid understanding of physical network cabling (Cat6), patch panels, and Wi-Fi connectivity troubleshooting.
• The "Ops" Mindset: A strong sense of urgency. You understand that a broken printer or offline workstation isn't just a ticket — it's a bottleneck in our supply chain.
• Communication:
  Ability to explain technical fixes clearly to floor workers, while collaborating smoothly with our remote Sys Ops engineers.

• Drug-Free Workplace:
  Must be able to pass a pre-employment drug screening and consent to random drug testing in compliance with our safety policies.
• Ability to stand, walk, bend, and climb ladders across a large warehouse floor for the duration of a shift.
• Ability to safely lift and move equipment weighing up to 50 lbs.
• Flexibility to work shifts aligning with warehouse operating hours (including occasional weekend or overtime support during peak seasons).

• Competitive hourly wage with room for growth.
• Comprehensive benefits package:
  Health, Dental, and Vision Insurance.
• 401(k) retirement plan.
• Opportunities for professional training and internal advancement.
• A supportive, collaborative, and energetic team culture.

GritR Sports & Outdoors is an equal opportunity employer. We encourage individuals from all backgrounds to apply.