Customer Care Manager - State Farm Agent Team Member

Benefits:

• Paid Holidays
• Health Insurance Reimbursement
• SIMPLE IRA Retirement Account Match
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development

Strong performers in this role who stay engaged with clients and embrace cross‑selling opportunities can realistically earn $60–80K with base, bonus, and production. This isn’t a call center — it’s a career.

— Jim Cahlik, Agency Owner

Base Salary $40,000–$50,000;
With Bonus & Production up to $80,000;
Licensing Paid by Agency.

We’re a growing State Farm agency in North Ridgeville, Ohio looking for a dependable, people‑first Customer Service Representative to join our team. You’ll be the backbone of our client experience — handling policy changes, billing questions, renewals, and day‑to‑day service needs with accuracy and care.

This is a ground‑floor opportunity at an agency actively expanding. Strong performers who develop client relationships and embrace cross‑selling will see their income grow alongside their skills.

• Handle inbound client calls, emails, and walk‑ins with professionalism
• Process policy changes, endorsements, and billing requests accurately
• Support account managers and the agency owner with client needs
• Maintain client records and follow up on outstanding items
• Identify cross‑sell opportunities and assist with quoting as you grow

• Strong communicator — phone, email, and in person
• Detail‑oriented and organized under pressure
• Positive attitude and team‑first mentality
• Insurance license preferred but not required — we’ll pay for your licensing
• Prior customer service, banking, or insurance experience is a plus

• Competitive base salary $40,000–$45,000 depending on experience
• Performance bonuses and production pay — top CSRs reach $60–80K
• Paid licensing and continuing education
• Real mentorship — not just a job description
• A team that’s growing, not standing still
• North Ridgeville location — convenient to Lorain and Cuyahoga counties