Financial Center Banker

OH0518 North Ridgeville Job Description

As part of the Branch Banking team, the Financial Center Banker will acquire an in-depth knowledge of Northwest products and services to provide financial options to clients through a consultative approach while expanding the banking relationship.

• Meet or exceed performance targets related to customer satisfaction, product sales, and financial wellness conversations.
• Conduct comprehensive financial assessments for customers to identify areas for improvement and opportunities for growth.
• Analyze customer accounts, transactions, and behaviors to offer personalized recommendations.
• Ensure compliance with all banking regulations, policies, and procedures, and maintain operational soundness.
• Provide leadership while ensuring efficiency and accuracy in all operational activities and financial center security.
• Identify and implement strategies to enhance operational effectiveness.
• Deliver exceptional customer service experiences, addressing customer concerns and complaints promptly and turning negative experiences into positive ones.
• Initiate proactive conversations with customers to build rapport and understand their financial objectives.
• Build long‑term relationships with customers, providing ongoing support and follow‑up.
• Maintain confidentiality and protect customer information.
• Navigate Microsoft Office and other relevant software to maximize technology tools and efficiency.
• Adhere to all security and dual control processes, daily branch tasks, and branch opening and closing tasks as needed.
• Complete other duties and special projects as requested by management.

• Establish effective working relationships among team members and participate in problem solving and decision making.
• Present ideas and information clearly and concisely, both orally and in writing.
• Actively listen to others to achieve understanding and facilitate open exchange of ideas.
• Establish courses of action for self to accomplish specific goals and develop tracking systems for monitoring work progress.
• Make right decisions based on perceptive and analytical processes, exercising good judgment in gray areas.

• High school diploma or equivalent (preferred).
• One year of banking and/or retail experience (preferred).
• Sales experience preferred.
• Customer service experience preferred.

• Hourly pay range: $16.00 - $22.00 per hour (actual pay based on experience, skills, and knowledge).
• Additional bonus earning opportunities and benefits are also available.

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.