Leasing Agent, North Royalton, OH

Summary

Responsible for the leasing, marketing, and maintaining positive resident relations of multi‑family residential apartments.

Reports to:

Property Manager

Manager Absence:
Will be responsible for daily productivity in Manager's absence.

Property: 366 units

Market:
Luxury upscale community

• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.)
• Immediately record all telephone and in‑person visits in Yardi Voyager
• Files own guest cards and maintain according to established procedures
• Inspect models and available "market ready", communicate related service needs to Property Manager
• Demonstrate community and apartment/model and apply product knowledge to clients! needs by communicating the features and benefits; close the sale.
• Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
• Update availability report, process applications for approvals (i.e., credit check, rental history, etc.). Submit processed applications to the Community Coordinator for approval. Follow up with applicants regarding status.
• Ensure the apartment is ready for residents to move‑in on the scheduled date in lease agreement
• Immediately follow‑up on prospects that did not close and attempt to close sale again. If unable to help prospects, refer them to sister communities to meet prospect!s needs.
• Secure new resident!s signature(s) on appropriate paperwork prior to move‑in
• Orient new residents to the community
• Assist in monitoring renewals. Distribute and follow‑up on renewal notices
• Monitor advertising effectiveness. Gather information about market competition in the area and file
• Always represent the company in a professional manner

• Accept rental payments and give immediately to Assistant Community Coordinator
• Type lease and complete appropriate paperwork and input information in Yardi System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.
• Maintain current resident files
• Maintain and record daily inspections for the community
• Distribute all company or community‑issued notices
• Maintain accurate monthly commission records on leases and renewals for bonus purposes
• Assist management team with other various tasks as required
• Consistently implement policies of the community

• Receive all telephone calls and in‑person visits. Listen to resident requests, concerns and comments
• Quickly complete the maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
• Maintain open communication with the Property Manager and Maintenance Supervisor
• Contribute to cleanliness and curb appeal of the community on a continuing basis
• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.

• Participate in outreach marketing activities on a regular basis to obtain prospective residents
• Advise residents of referral concessions (if permitted)
• Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc
• Distribute newsletters, pamphlets, fliers, etc
• Conduct market surveys and shop competitive communities

• Fair Housing Certification, willingness to obtain prior to interacting with prospective residents
• Demonstrate an ability to support and contribute to the community team
• Demonstrate strong oral and written communication skills
• Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software
• Must possess a positive attitude and the ability to smile under all circumstances
• Participate in training to comply with new or existing laws
• Ability to work a flexible schedule, including evenings and weekends
• Prefer two (2) years experience in previous customer service or sales position preferred
• Neat, clean, and professional always,…