Leasing Agent, North Royalton, OH

SUMMARY

Responsible for the leasing, marketing, and maintaining positive resident relations of multi-family residential apartments.

Reports to:

Property Manager

Manager Absence:
Will be responsible for daily productivity in Manager's absence.

Property: 366 units

Market:
Luxury upscale community

• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
• Immediately record all telephone and in-person visits in Yardi Voyager.
• Files own guest cards and maintain according to established procedures.
• Inspect models and available "market ready", communicate related service needs to Property Manager.
• Demonstrate community and apartment/model and apply product knowledge to clients! needs by communicating the features and benefits; close the sale.
• Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
• Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.)
• Submit processed applications to the Community Coordinator for approval. Follow up with applicants regarding status.
• Ensure the apartment is ready for residents to move-in on the scheduled date in lease agreement.
• Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospects, refer them to sister communities to meet prospect!s needs.
• Secure new resident!s signature(s) on appropriate paperwork prior to move-in.
• Orient new residents to the community.
• Assist in monitoring renewals. Distribute and follow-up on renewal notices.
• Monitor advertising effectiveness. Gather information about market competition in the area and file.
• Always represent the company in a professional manner.

• Accept rental payments and give immediately to Assistant Community Coordinator.
• Type lease and complete appropriate paperwork and input information In Yardi System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.
• Maintain current resident files.
• Maintain and record daily inspections for the community.
• Distribute all company or community-issued notices.
• Maintain accurate monthly commission records on leases and renewals for bonus purposes.
• Assist management team with other various tasks as required.
• Consistently implement policies of the community.

• Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.
• Quickly complete the maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.
• Maintain open communication with the Property Manager and Maintenance Supervisor.
• Contribute to cleanliness and curb appeal of the community on a continuing basis.
• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Community Manager.

• Participate in outreach marketing activities on a regular basis to obtain prospective residents.
• Advise residents of referral concessions (if permitted).
• Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
• Distribute newsletters, pamphlets, fliers, etc.
• Conduct market surveys and shop competitive communities.

• Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.
• Demonstrate an ability to support and contribute to the community team.
• Demonstrate strong oral and written communication skills.
• Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software.
• Must possess a positive attitude and the ability to smile under all circumstances.
• Participate in training to comply with new or existing laws.
• Ability to work a flexible schedule, including evenings and weekends.
• Prefer two (2) years experience in previous customer service or sales position preferred.
• Neat, clean, and professional always, throughout the workday and/or whenever present at the community.
• Complies to all guidelines set forth in the Banyan Living Employee Handbook along with any otherwise issued addendums and/or directives at the time of hire or anytime thereafter.
• Performs and interacts daily with team members, customers, vendors, current and potential community members in a manner that is thoroughly consistent and aligned with The Banyan Living Company Culture Etiquette and Service Standards.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.
• Successfully pass drug test if applicable.
• Performs other job related duties as assigned.

• Learn and ensure compliance with all company, local, state and federal safety rules.
• Ensure that unsafe conditions…