Retail Assistant Store Manager - North Royalton

• Location 5855 Royalton Rd,North Royalton, OH, 44133,United States
• Base Pay $17.00 - $17.00 / Hour
• Employee Type FT Non-Exempt
• Manage Others Yes

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Job Title: Assistant Store Manager

Location: North Royalton, Ohio

Reports To: Store Manager

At Malley’s Chocolates, the Assistant Store Manager supports the Store Manager in delivering an exceptional store experience, maintaining operational excellence, and leading a high-performing team. This role is key to creating a welcoming, productive environment that reflects Malley’s values. The Assistant Store Manager leads by example, motivates team members, and ensures smooth day-to-day operations.

• Lead with positivity and integrity, supporting the Store Manager in modeling professional behavior.
• Foster a collaborative and high-energy work environment.
• Recognize individual and team achievements to build morale.
• Encourage team members to take initiative and ownership of their roles.
• Communicate clearly with the team to keep everyone aligned on goals and expectations.
• Support a solution-focused culture by handling challenges constructively.
• Assist in mentoring and developing associates to support internal talent growth.
• Participate in community outreach or local initiatives that enhance the store’s connection to its neighborhood.

• Deliver outstanding customer service and coach the team to do the same.
• Build loyalty through empathy, active listening, and professionalism in all interactions.

• Maintain high standards for cleanliness, organization, and visual appeal.
• Monitor store conditions and take initiative to make improvements.

• Help set clear performance goals and follow up regularly on progress.
• Provide timely coaching and support to help team members succeed.

• Demonstrate strong knowledge of Malley’s operations, policies, and product offerings.
• Train associates in procedures and product knowledge to ensure consistent customer experiences.
• Take an active role in preparing for future leadership opportunities through ongoing learning.

• Assist in tracking store sales and key performance indicators.
• Support the Store Manager in identifying sales trends and opportunities for growth.
• Practice and promote suggestive selling techniques that increase average transaction value.
• Help the team focus on strategies that drive top-line growth and contribute to store profitability.

• Maintain proper inventory levels and help implement FIFO practices to reduce waste.
• Support regular inventory checks and stock management routines.

• Assist with cash handling, register balancing, and deposit preparation with accuracy and accountability.
• Use store systems effectively and help train team members on technology tools.
• Help troubleshoot technical issues to ensure minimal disruption to operations.

• Actively take ownership of delegated responsibilities and daily store functions.
• Identify and resolve operational issues proactively.
• Encourage team responsibility and independence in their roles.

• Adapt quickly to changes in store procedures or company initiatives.
• Support and contribute to ongoing process improvements and team innovation.
• Promote a flexible, solutions-focused culture among the team.

• 1–2 years of retail experience, with some supervisory or keyholder responsibility preferred.
• Strong leadership and communication skills.
• Customer-first mindset with a commitment to Malley’s high service standards.
• Ability to work independently and collaboratively in a fast-paced environment.
• Basic understanding of retail operations, merchandising, and inventory control.
• Must have a valid Driver's License and be in good standing.
• Competitive hourly wage.
• Opportunities for promotion and career growth.
• Health, dental, and vision benefits for full-time positions.
• Employee discount on all Malley’s Chocolates.
• Paid time off and holiday pay.

Malley's Chocolates in North Royalton, Ohio, seeks an Assistant Store Manager to support the Store Manager in all aspects of store operations. This role requires strong leadership, exceptional customer service skills, and a commitment to team development. Responsibilities include leading and motivating a team, maintaining store presentation, managing inventory, handling cash operations, and contributing to sales growth.

The ideal candidate will possess 1-2 years of retail experience (supervisory experience preferred), excellent communication skills, and a customer-centric approach. Benefits include competitive hourly pay, growth opportunities, and employee discounts, along with health, dental, and vision benefits for full-time employees.