Member Service Representative - Pickleball Center

Member Service Representatives are responsible for conducting all member interaction tasks to promote member satisfaction, membership sales, and retention. These tasks include phone and in-person interaction with members and YMCA staff members, administrative activities that may include member and program enrollment, record keeping, and payment processing.

Occasional evening and weekend availability required.

This is a Part Time position.

Job Responsibilities:

* Process payments and maintain balanced cash drawer and receipting according to procedures.

* Inform supervisor and/or co-workers of any dilemmas, concerns, and updates during working times.

* Apply working knowledge of membership system to job responsibilities in the following areas: data entry, maintenance, reporting, etc.

* Complete accurate data entry and maintain records on new members, renewals, program participants and guests.

* Ensure maintenance of all member resource information at front desk.

* Keep front desk and lobby area neat, clean and professional.

* Greet members / visitors according to YMCA guidelines.

Qualifications:

* High School Diploma or GED preferred.

* Strong customer service skills.

* Cash management experience.

* Organized and able to follow directions.

* Friendly, outgoing personality.

* Comfortable working in a membership driven environment.

* Ability to perform multiple tasks in diverse situations successfully.

* Computer and keyboarding experience.

* Strong communication skills and phone etiquette.

About YMCA of Greater Cleveland:
Our vision is to be the premier community-based, charitable organization that embraces collaborations to build strong kids, strong families and strong communities. That's why we offer an exceptional package that includes:

* A free membership to your local YMCA and discount to YMCA programs including childcare (part-time positions do not receive discount on childcare).

* Additional employee discounts at many places in and around town, just for being a YMCA of Greater Cleveland employee.

* Eligible employees receive comprehensive Benefits Plan including Health, Dental, Vision, Employee Assistance Plan, Retirement 8% paid by the YMCA of Greater Cleveland and paid vacation.