Insurance Customer Service

As an Account Manager Assistant, you'll play an important role in supporting our licensed Account Managers in delivering exceptional service to our clients. Your work ensures that policy changes are processed accurately, client requests are handled promptly, and our office runs efficiently. If you're organized, enjoy helping people, and take pride in doing things right, we'd love to meet you.

Salary Range: $18.00 - $23.00 per hour

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Mon-Fri Schedule

Team Building events

Quarterly bonus opportunities

Business casual attite

Paid holidays

Remote Type:
No

Job Type: Full-Time, Part-Time

Job Category:
Customer Service

Location:

12608 State Rd # 3, North Royalton, OH, 44133, US

• Positive, enthusiastic attitude with a genuine desire to help others.
• Willingness to learn the insurance industry and agency procedures.
• Friendly, professional, and approachable with excellent customer service skills.
• Strong written and verbal communication skills with proper grammar and professional correspondence.
• Highly organized with the ability to prioritize multiple tasks in a fast-paced environment.
• Self-motivated, dependable, and able to work independently with minimal supervision.
• Comfortable learning new software and technology.
• Ability to work collaboratively as part of a team while supporting shared goals.
• Previous insurance or customer service experience is a plus, but we are willing to train the right individual with the right attitude.

• Support a Licensed Account Manager by providing outstanding service to clients.
• Process policy changes, endorsements, cancellations, reinstatements, and other insurance transactions accurately and efficiently.
• Answer incoming telephone calls professionally and assist clients with routine service requests.
• Accept and process client premium payments.
• Document all account activity.
• Follow up on outstanding requests to ensure timely completion.
• Offer support for the Account Manager.

Select Insurance Service Agency is an independent insurance agency located in North Royalton, OH. We pride ourselves on being a Dave Ramsey endorsed agency, and on our commitment to our clients to be their advisor and advocate. Our staff works incredibly well as a team and we're excited for you to join us!

At Select Insurance Service Agency Inc, we combine industry knowledge, client-first service, and a proactive mindset to help individuals and businesses find coverage that truly fits their needs. In a fast-moving insurance landscape, our team stands out by delivering dependable guidance, responsive support, and solutions designed to bring confidence and peace of mind.

We are driven by a commitment to protect what matters most while building long-term relationships based on trust, clarity, and care. Our energetic yet professional culture encourages collaboration, accountability, and continuous growth, making Select Insurance Service Agency Inc a rewarding place to contribute your skills and develop your career.