Service Coordinator

Location

North Royalton, OH.

The job of a Service Coordinator at Deaconess Perry Center, a 64-unit older adult residential community, involves supporting the well‑being of residents by identifying needs, coordinating services, building relationships, and developing healthy programs. The position is a regular part‑time role, 32 hours per week.

• Resident Assessment:
  Evaluate residents' needs to identify services that enhance quality of life and promote independence.
• Service Coordination:
  Establish and maintain strong connections with local service providers, facilitating access to social, health, and wellness resources.
• Program Development:
  Create and sustain educational health and wellness programs tailored to residents.
• Resource Management:
  Develop and maintain a comprehensive directory of community resources and services available to residents.
• Advocacy:
  Act as a resident advocate, empowering self‑advocacy and liaising between residents and community services.
• Community Liaison:
  Build and maintain positive relationships with community agencies, networking with providers and identifying new services.
• Communication:
  Foster effective communication between residents and service providers, ensuring an open and supportive environment.
• Collaboration:
  
  Work with management, other departments, and external agencies providing social services, health benefits, training, and more.
• Crisis Intervention:
  Provide information, referrals, and support for residents needing crisis intervention and conflict resolution.
• Referral Monitoring:
  Track and monitor resident referrals to external agencies, ensuring follow‑up and service delivery.
• Record‑keeping:
  Maintain accurate, up‑to‑date records, including daily and monthly reports, to document service coordination and resident interactions.
• Additional Duties:
  Perform other tasks as assigned to support the mission and goals of RHF.

• Supportive Services Expertise:
  Strong understanding of available supportive services and community resources for older adults.
• Advocacy & Problem‑Solving:
  Proven ability to advocate for residents' needs and resolve issues.
• Ethical Standards:
  Commitment to maintaining high ethical standards and client confidentiality.
• Collaboration:
  
  Ability to work effectively with residents, staff, community partners, and service providers.
• Independent Work:
  Capable of working independently with minimal supervision.
• Communication:
  Excellent verbal and written communication skills.
• Time Management:
  Strong organizational and time‑management skills, ensuring timely completion of tasks and resident needs.
• Technical Proficiency:
  Proficiency in MS Office Suite, including Word, Excel, PowerPoint, and Outlook.

• Preferred:
  Bachelor’s degree in Gerontology, Human Services, Social Work, Psychology, Sociology, or related field.
• Experience Considered:
  Candidates with relevant work experience will be considered.
• Preferred Experience:
  
  Experience working with diverse groups of seniors and disabled individuals.

Actual base salary considers several factors including geography, job‑related knowledge, experience, and budget. The role is non‑exempt and may be eligible for overtime pay. Base pay range: $24.00–$25.00 per hour.

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Employee assistance and more
• Term life and voluntary supplemental life insurance

Employees working less than 30 hours per week are not eligible for RHF benefits unless otherwise specified under applicable state or federal laws. Eligibility for specific benefits may vary depending on the position, work schedule, and location in accordance with federal and state labor laws.