General Manager

Job Title:

General Manager

Employer:

Edge Sports Global

Location:

Various Facilities
- Rhode Island Ice Rink Manager Responsibilities Facility Operations Oversee daily operation of the ice rink and surrounding facilities

Schedule public skating, hockey, figure skating, lessons, rentals, and special events

Ensure ice quality through resurfacing and maintenance coordination

Monitor refrigeration, HVAC, lighting, and facility systems

Coordinate opening and closing procedures

Maintain cleanliness and overall appearance of the facility

Ice Maintenance & Safety Supervise ice resurfacing operations using equipment such as a Zamboni Monitor ice thickness and temperature

Ensure compliance with safety regulations and risk-management policies

Conduct routine safety inspections of boards, glass, locker rooms, bleachers, and exits

Respond to accidents, injuries, and emergency situations

Maintain incident and accident reports

Staff Supervision Hire, train, schedule, and supervise rink employees

Manage rink employees; (such as; Zamboni drivers, rink attendants, maintenance staff, cleaners)
Conduct employee evaluations and disciplinary actions

Ensure staff certifications and training remain current

Develop team communication and operational procedures

Customer Service Address customer questions, complaints, and concerns

Ensure a safe and enjoyable guest experience

Coordinate memberships, rentals, and group bookings

Build relationships with local hockey leagues, schools, and skating clubs

Support community outreach and promotional programs

Financial Management Prepare and manage budgets

Monitor revenue and operating expenses

Handle cash management and reporting procedures

Approve purchases and vendor contracts

Track attendance, sales, and program performance

Assist with pricing strategies and financial forecasting

Event & Program Coordination Organize tournaments, competitions, birthday parties, and special events

Coordinate ice time allocation among teams and programs

Work with coaches, referees, instructors, and league organizers

Promote seasonal programs and community events

Compliance & Administration Ensure compliance with local, state, and federal regulations

Maintain permits, insurance documentation, and operational records

Develop policies and emergency action plans

Coordinate inspections and regulatory reporting

Marketing & Community Relations Support advertising and social media efforts

Promote skating programs and public events

Develop partnerships with schools, youth organizations, and sponsors

Increase participation and customer retention
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