Field Service Technician

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Seeking an ambitious Field Service Engineer (FSE) within Keysight’s Global Services Organization (KGSO) that is dedicated to innovation and contribution, where respect, teamwork and uncompromising integrity are the ingredients for individual and company success. As a member of Keysight’s Wafer Test Solutions (WTS) Field Service Team, the systems you will work on primarily include the Keysight 4070, 4080, P9000 and NX5400A families of Parametric Test Solutions.

You will have the responsibility of supporting our Semiconductor Wafer customers for on‑site installation, implementation, maintenance, calibration, upgrade, and repair of Keysight’s WTS Parametric Solutions. You will be called upon to provide on‑site support work, as well as remote support and troubleshooting via phone, email and online audio‑visual applications. The responsibilities include but are not limited to:

• Manage and implement preventative maintenance (PM) and calibration schedules in conjunction with the customer’s production requirements
• Installation of hardware and software/firmware upgrades and proactively install service notes
• Perform on‑site troubleshooting and repair of customer equipment in a timely, thorough, and professional manner
• As a primary interface to the customer, work with cross‑functional teams to address difficult repair situations, helping to return customer systems to fully functional status in the shortest time possible
• Solve a broad range of problems, of varied complexity involving hardware, software, networking, operating systems, and probers
• Determine and develop approaches to the varied assignments associated with this position
• On‑site installation and commissioning of the complete solution
• Supporting regional project teams with support strategy planning and implementation

This position includes a company vehicle, as it requires 25-50% travel.

Qualifications:

Bachelor’s Degree in Electronic or Electrical Engineering, Engineering Technology or equivalent experience. To qualify for this position the following qualifications are sought:

• Valid driver’s license with clean driving record; ability to travel via car and air
• Self‑directed with minimum supervision, able to make decisions that favorably impact customer uptime
• Excellent communication skills, clearly demonstrate organizational skills
• Ability to work in high‑stress, mission‑critical situations; your performance impacts customer results
• Flexible working hours per customer commitments with ability to travel on short notice
• Ability to work after hours/overtime as customer situation dictates
• Ability to lift equipment weighing 50…