Counter Sales HVAC Products

Albuquerque
499 Industrial Ave, NE
Albuquerque, NM 87107, USA

Job Title:

Counter Sales Associate

Hourly Rate: $21.00 - $25.00 per hour; M-F, 7 a.m. to 4 p.m.

• Receives and processes requests directly from external/internal customers for price quotations, purchase orders, order changes, adjustments, and cancellations.
• Accumulates all necessary information to prepare quotations on special items and assists and coordinates efforts with other company personnel to deliver quotations on special items.
• Uses computer system to retrieve customer information, stock status information, the status of purchase orders, and makes changes as needed. Enters orders accurately in the computer system in a timely manner. Ensures that correct codes are used for retrieving and inputting information.
• Follows up on orders by checking the computer system and with other departments for delivery information. Works closely to expedite delivery of scheduled shipments and communicates information to customer.
• Processes required information in the computer system to ensure accurate credit is given to customer for returned goods.
• Exhibits friendly and helpful attitude. Establishes and maintains customer relationships by solving customer problems, utilizing product knowledge to satisfy customer needs, and offering outstanding customer-focused service.
• Counter sales support and backup as needed.
• Participates in product meetings, seminars and training schools to enhance and maintain product knowledge.
• Excellent attendance and the ability to meet deadlines is required.
• Other duties may be assigned.

• General knowledge of HVAC required.
• General knowledge of sheet metal products fabrication is a plus.
• Administrative/Clerical experience.
• High School diploma or GED required.
• Experience with MS Office including Word, Excel and Outlook.
• Qualified applicants must be customer-oriented and motivated with excellent verbal communication skills and strong phone skills.
• Ability to analyze customer needs and to recommend the proper course of action.
• Ability to organize and prioritize assigned tasks, job projects and deadlines.
• Must possess ability to keep abreast of product applications and technology trends.
• Ability to pass background check and drug screen.

• MS Office – Expert
• Customer Service – Expert
• Harris ERP – Expert
• HVAC Industry Experience – Expert

Hercules Industries is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as a qualified individual with disability, or other legally protected status.