Operations Manager

🇨🇦 North Vancouver, BC | 3 days in office, 2 days remote | $70k-$90k + profit share + equity

$70,000 - $90,000 salary (CAD) + Profit-share quarterly bonus

As our Operations Manager, you’ll be responsible for keeping the company running smoothly day-to-day while quietly improving how we work as we grow. You’ll remove friction, bring order to recurring work, and make sure nothing important falls through the cracks.

• Own the day-to-day running of our hybrid office (supplies, post, equipment, layout, cleanliness, and general upkeep)
• Ensure the office is somewhere people love to work; welcoming, functional, and efficient on in-office days
• Manage equipment and workspace setup for each employee, including ordering, upgrades, and layout improvements
• Coordinate office moves, changes, or improvements as needed

• Run smooth onboarding and offboarding (equipment, access, documentation, keys, background and reference checks)
• Support employee benefits and ensure people understand and use what’s available
• Organize team events, office parties, birthdays, offsites, and retreats
• Coordinate calendars and logistics for internal activities and team-wide events
• Act as an early signal for workload, wellbeing, or performance issues before they escalat e at
• Support payroll approvals, expense processing, bonuses, and contractor payments
• Manage invoicing, billing issues, receipt collation, and payment follow-ups
• Handle bank detail changes and financial admin with care and accuracy
• Liaise with accountants and external providers on compliance, payroll, tax, and regulatory matters (eg. CRA, Worksafe)
• Keep subscriptions, vendors, and recurring costs tidy and intentional

• Coordinate document signing and storage (employment agreements, contractor agreements, insurance, leases, keys and access)
• Support compliance and risk management by ensuring required documents, policies, and processes exist and are up to date
• Help prepare or coordinate responses to customer or vendor administrative and compliance requests

• Own internal tool management, including access control, permissions, and offboarding
• Identify and remove unused or unnecessary tools
• Help the team use tools effectively by improving setup, documentation, and workflows

• Coordinate travel and logistics for conferences and events (flights, accommodation, access, international connectivity)
• Manage conference attendance logistics and registrations
• Organize customer gifts, rewards, and thank‑yous when needed

• Document “how we do things” so work is repeatable
• Improve or simplify internal processes as the company grows
• Proactively identify friction, inefficiencies, or risks and propose practical solutions

• Handle ad‑hoc operational requests that help unblock the team
• Act as a trusted partner to founders by taking operational work off their plates
• Be the go‑to person for “who owns this?” questions across the company

We’re looking for someone practical, organized, and proactive who enjoys making things run smoothly. You like spotting problems early, fixing them properly, and taking ownership of the stuff that would otherwise slow everyone else down.

You don’t need to know everything on day one, but you do need to be comfortable figuring things out and following them through.

• 3+ years of experience in ops, office management, or a generalist role at a small or growing company
• Are happy wearing a few different hats and switching context throughout the day
• Like bringing order to messy situations without over complicating things
• Notice when something’s broken or annoying and just… fix it
• Can work independently and don’t need constant direction
• Are comfortable handling sensitive info (people stuff, money, contracts)
• Communicate clearly and aren’t afraid to raise issues early, even when it’s a bit awkward

• Prefer very narrow roles with tightly defined responsibilities
• Need lots of process, structure,…