Customer Experience Associate - Mandarin Language Skills Asset

Job Overview

Work Location:

West Vancouver, British Columbia, Canada

Hours:

15
Line of Business:
Personal & Commercial Banking
Pay Details: $22.50 - $28.33 CAD

TD Canada Trust serves as the frontline of TD Bank, focusing on delivering deep, long‑lasting relationships with customers through a broad range of service transactions and advisory on banking products.

• Process financial transactions such as deposits, withdrawals, and bill payments in accordance with standardized operating procedures, industry regulations, and TD’s Code of Conduct and Ethics.
• Assess customer needs and recommend suitable banking solutions while exercising discretion in confidential matters.
• Respond to and resolve customer concerns using standard procedures, escalating non‑standard issues as necessary.
• Achieve assigned goals by promoting banking solutions and completing business processes promptly and accurately.
• Provide clear, personal guidance to customers on banking solutions and processes.
• Foster a positive, diverse, and equitable work environment through team effectiveness and personal performance development.
• Assist team members by respecting coworkers, staying dedicated, and keeping everyone updated on routine activity status.
• Deliver quality customer experiences and propose operational improvements to drive excellence.

• High School diploma and/or 1+ years of relevant experience.
• Undergraduate degree or equivalent is an asset.
• Strong administration, organizational, planning, and time‑management skills for a fast‑paced environment.
• Proficiency in MS Office (Word, Excel, Outlook) and internet usage.
• Self‑motivated, accurate, and detail‑oriented with the ability to handle multiple tasks and changing priorities.
• Dynamic communicator with proven customer experience skills, able to connect verbally and in writing with diverse individuals.
• Mandarin language skills considered an asset for this opportunity.